Technical Customer Service (Bi-LingualEnglish/Italian)
What We Offer:
1. Competitive salary of £13-15/hr with performance-based quarterly bonuses
2. Hybrid work model, with 2 days in-office
3. Comprehensive benefits package
4. Generous vacation and paid time off policies
5. A collaborative and supportive work environment
Responsibilities:
6. Handle English & Italian emails, calls, or chats in line with company policies
7. Troubleshoot incoming issues, identify root causes, and work towards effective resolutions
8. Research and resolve both internal (Tier 1) and external user-reported technical issues
9. Gather data, test, and replicate problems, raising detailed bug tickets for the development team as needed
10. Collaborate with technical teams on escalations and help resolve complex issues.
Qualifications:
11. 1-3 years of proven experience in Customer Service, particularly in a technical support role
12. Basic knowledge of CSS, HTML, and website CMS tools
13. Fluent in written and spoken Italian and English
14. Experience in the travel, tourism, or hospitality industries is a plus
15. Willingness to work shift patterns, including some weekends