Customer Support Representative
Newcastle-under-Lyme
8:30am – 4:30pm
Fulltime
£23,500
My client is seeking an experienced Customer Support Representative to join their dedicated team and department based in Newcastle-under-Lyme, who are a key player within their industry-leading, wider global group.
They provide comprehensive support services within the manufacturing/industrial industry. Their services include mechanical, electrical, and electronic refurbishment and repair, as well as design, installation, and full commissioning of projects.
Role
As a Customer Support Representative, you will be responsible for handling customer inquiries, understanding and clarifying requirements to generate quotations, and processing orders efficiently within set timescales.
As the Customer Support Representative, you will play a crucial role in maintaining customer relationships and supporting their sales efforts.
In addition to the above, you will also be expected to:
1. Respond to customer inquiries and assess requirements.
2. Prepare and issue estimates, terms and conditions etc. to customers.
3. Follow up on outstanding quotes and maintain/develop ongoing customer relationships.
4. Review received orders against purchase orders and i...