About The Role We are currently looking to recruit a Training Centre and Accreditation Lead to work on our Telecom Contract in the Bristol Area.
Submit your CV and any additional required information after you have read this description by clicking on the application button.
The Training Centre Lead is responsible for overseeing all aspects of training operations within their training Centre. This role involves supervising a team of trainers, developing curriculum, and ensuring the delivery of high-quality training programs to meet the needs of telecom professionals and organisation.
Overview/Responsibilities:
Ensure the provision of a safe and secure working environment in keeping with company policy and procedure as well as any legal requirements.
Work proactively and collaboratively with the senior leadership team, managers, and other key personnel within your responsible region to establish and maintain a programme of continual improvement.
Oversee Training Centre performance against targets, identify trends and exploit opportunities for improvement.
Effective coaching of Telecoms Trainer personnel to proactively support their professional development against the industry recognised competency framework (e.g., CAVA, AET,IQA).
Liaise with the client to ensure accreditation standards and specifications are consistently met.
Provide effective supervision of Telecoms Trainers to ensure a fully competent workforce.
Collaborate with Accreditation Compliance Manager, to ensure job role compliance against fully accredited workforce matrices.
Work in collaboration with Accreditation Compliance Manager to ensure all personnel receive the necessary training prior to being put to work.
Where necessary, create and distribute accreditation related promotional material, alerts, bulletins, and briefings to increase awareness and communicate lessons learned.
Ensure that incident & accident investigations are to an exemplary standard with actions, best practice and learning. Act as lead investigator were required.
Ensure all associated guidance documents, standards, and specifications applicable to our operations are maintained and readily available where required.
Ensure that the Training Centre within your area of responsibility performs and delivers to the requirements of the Terms of Reference issued by the division.
Developing comprehensive training programs covering various aspects of telecommunications, including network infrastructure, technologies, protocols, and systems.
Training Delivery - Overseeing the planning and execution of training sessions to ensure they meet the learning objectives of participants and are delivered effectively.
Team Supervision - Providing leadership and guidance to the training centre team, to ensure a collaborative and supportive work environment.
Client Relations - Building and maintaining relationships with telecom companies, industry associations, and other stakeholders to understand their training needs and develop customised programs to address them.
Internal Quality Assurance - Implementing quality assurance measures to maintain the integrity and effectiveness of training programs, including regular review of curriculum materials, training methodologies, and instructor performance.
Professional Development - Staying updated on industry trends, best practices, and emerging technologies relevant to telecommunications training, and supporting staff professional development.
Strategic Planning - Contributing to the strategic planning process for the training centre, including identifying opportunities for growth, expansion, and continuous improvement.
Customer Service - Providing excellent customer service to clients, addressing inquiries and feedback promptly, and ensuring a positive experience for participants in training programs. Skills/Knowledge Required:
Experience of working across the telecommunications industry
Experience in training and/or assessing within Telecommunications Industry
Must have a range of existing telecommunications accreditations.
NRSWA supervisor qualifications desirable
Overview and good knowledge of the telecommunication industry fixed and mobile.
Ability to organise workload effectively for the purpose of meeting deadlines.
Ability to demonstrate flexibility / versatility combined with initiative, drive and tenacity to deliver objectives.
Strong interpersonal skills and the ability to interact with personnel at all levels of the organisation, creating engagement and support.
Ability to work autonomously and flexibly, responding to business needs.
Ability to challenge poor performance and approach difficult conversations in an appropriate and engaging manner. Qualifications and Experience:
CAVA (Certificate in Assessing Vocational Achievement)
AET (Award in Education and Training)
IQA (Level 4)
Industry Experience - Substantial experience working in the telecommunications industry, preferably in various roles such as technician, engineer, or supervisor.
Communication Skills - Strong communication and interpersonal skills are crucial for delivering training sessions, providing feedback, and interacting with learners effectively.
Supervision/ Leadership qualification.
About The Company Why choose us?
We promise development and reward opportunities for those who have the passion, enthusiasm and work ethic to harness them. Our benefits include:
25 days annual leave plus bank holidays
4% matched pension scheme
2 x salary life assurance
Access to our staff discount portal
Health Cash Plan
Cycle to Work scheme
Employee assistance programme
Recruitment referral scheme
Payroll giving
Enhanced Family Leave
Inclusiveness
As a member of the Disability Confident Scheme we welcome applications from individuals who consider themselves as having a disability or long-term health condition. Please let us know if there are any reasonable adjustments we can make to aid your application and recruitment process.
As a gold award holder under the Armed Forces Employer Recognition Scheme, we are interested to hear from candidates who are currently serving in the military who may wish to transition to a civilian Job. We also welcome applications from Reservists, Cadet Forces Adult Volunteers, ex-forces personnel and military spouses / partners.
TPBN1_UKTJ