Front of House Manager position available in a luxury hotel in Truro.
As Front of House Manager you will be an important part of the company management team, working for and with the directors, helping the company to achieve its ambitious goals to develop a successful new boutique hotel property for Truro, and if successful in this role, future additional acquisitions or management projects.
You will have a heart for hospitality, and importantly an understanding of what it takes to work for a small independent boutique property, which requires management to fill a diverse number of roles that a small business requires.
Role and responsibilities
* Ensure a clean, safe and welcoming guest environment
* Taking reservation enquiries and bookings
* Dealing with group booking enquiries
* Checking guests in and out of the hotel
* General reception duties, food and drink service in the bar and lounge, assisting with breakfast service when required
* Supervise the day to day running of the hotel operation as a duty manager
* Carry out regular property inspections and ensure standards are maintained
* "sleep in duty management" max 2 nights per week on a rolling rota
Revenue
* Proactively seek opportunities and ways to maximise revenue in line with business goals
* Some knowledge of digital media/marketing would be an advantage
HR
* Alongside the directors, create a positive culture in line with company values and strategy
* Support the training and management of all hotel employees
Qualifications
* Previous experience in a hotel/leisure setting in a front of house / supervisory role
* Good written, verbal and listening skills
* Excellent customer service and organisational skills
* Good decision making and the ability to problem solve and stay calm under pressure