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Client:
Location:
Hemel Hempstead, United Kingdom
Job Category:
Retail
EU work permit required:
Yes
Job Reference:
6d83cb84b271
Job Views:
6
Posted:
09.02.2025
Expiry Date:
26.03.2025
Job Description:
About Selecta
Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Joy Ambassador to join our team and ensure a high level of customer service providing full and hygienically clean machines which are prepared to deliver maximum sales across the operational base. This is a mobile role visiting multiple client sites daily and restocking/cleaning either our coffee or vending machines, whilst being a friendly point of contact on site for clients during your visits.
What does a usual day look like for a Joy Ambassador?
* To ensure that all vending machines are filled and cleaned to the required levels as per Company guidelines at any given time.
* To complete all the relevant stock and cash controls across the machine base and on the company vans.
* To fix occasional faults on machines (cup jams, blocked mixing bowls, etc.) and report all machine faults to the Service Desk.
* To report all accidents, unfit foods, and customer complaints to your Area Manager or to the Service Desk on the same day that any incident occurs.
* To provide training to new starters and team members who require upskilling, to ensure a high-quality service for customers.
* To ensure a high level of customer care is maintained and that this is always conducted in a courteous manner.
* To complete regular audits and quality checks on Retail Merchandisers’ machines as instructed by your Area Retail Manager. To share any necessary follow-up actions with the Retail Merchandiser and your Area Manager.
* To report any machines that are below Automatic Vending Association hygiene standards to your Area Manager.
* Covering sites in a van or covering static sites that will require using public transport to get to.
Requirements
What are we looking for in a Joy Ambassador?
* Be able to provide training to new starters.
* Be able to complete audits and quality checks.
* Always follow all Health & Safety regulations.
* Be flexible and responsive to changes.
* High level of customer care and always be presentable.
Benefits received as a Joy Ambassador:
* Life assurance of 2x yearly salary.
* Most of our shifts are 5 days per week, Mon-Fri.
* Competitive pay rates - we pay more than our competitors in almost all locations.
* Training provided; you’ll also achieve certifications in Food Hygiene, Health and Safety, and Fresh food handling.
* Security of 5-weeks paid sick leave.
* Development opportunities available and clearly mapped career paths.
* Comfortable Vans provided, plus no commuting costs to and from work (you take the van home with you).
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