Sales and Customer Servce Advisor Audi Cheshire Oaks 40 Hours Basic Salary of £23,877.57 As a Sales & Customer Service Advisor at Audi Cheshire Oaks, you will be part of an organisation that believes in investing in you and your future. We provide excellent training & development as well as promote internal progression opportunities. This customer focused role offers a competitive basic salary £23,877.57, as well as uncapped commission. Our Full Time (40 Hours) shift patterns are fully flexible between 8am-6pm Monday-Friday to ensure a great work/life balance (i.e. 8am-4.30pm & 9.30am-6pm). Saturday's are on a rota basis, working 8.30am-1.30pm and when working a Saturday you will be receive the time back during the week. As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim. What We Can Offer You 33 days’ annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available Retail discounts that save you money every day Gym discounts, cash healthcare plans, and a cycle-to-work scheme Car discounts for new and used purchases and servicing Flexible pension scheme and Sharesave scheme to grow your savings Family-friendly policies that help you spend more time with the people that matter A wellbeing programme to support you and your family An internal colleague recognition system to celebrate achievements A community volunteering day Job Introduction We are currently recruiting for our aftersales booking team, working within our state of the art Audi site in Cheshire Oaks. At Inchcape Cheshire Oaks Audi we are extremely talented and passionate about our customer experience and are looking for someone that shares the same values and passion. We welcome applications from experienced sales & customer advisors, as well as people with the drive and enthusiasm to learn something new. Main Responsibilities The main duties of the role will include; Handling inbound & outbound telephone calls to existing customers (No Cold-Calling) Responding to customer email enquiries Quickly identifying the needs of the customers and guiding towards the service or product that will best meet their requirements Providing a high level of customer service which will allow you to build relationships with our customers to retain business Being organised and self-motivated to ensure targets and deadlines are met To up-sell additional VW products The Ideal Candidate The ideal candidate will; Have excellent communication skills and the ability to build trust and rapport with customers and colleagues Be customer focused and passionate about their work Have the ability to prioritise their workload and multi-task Be IT alliterate with the ability to use multiple systems at once Confidently work independently and also as part of a team Have a keen eye for detail To be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects Ability to problem solve and think on their feet Who We Are Be part of something big Group 1 Automotive is on an exciting growth journey. We’re the largest partner in the UK for Mercedes- Benz, Volkswagen and Audi, and second largest for BMW & MINI. Home to more than 7000 colleagues who are dedicated to providing exceptional customer services, we have 113 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don’t need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. In return, we recognise that the success of our business is because of our fantastic people. Which is why we’re committed to providing fantastic career opportunities, comprehensive training, competitive pay and benefits and full support personally and professionally.