Job Role: Export Co-Ordinator (French speaking)
Location: Exeter
Salary: £24,000k p.a
Reporting directly to the Export Customer Services Manager, in this role you will be required to be flexible and cover multiple tasks within the department. These include taking calls from dealers, answering queries and questions and placing orders onto the database. In addition, you will be required to assist in administration and export documentation. This role requires you to be able to multi task, enjoy working in a fast paced environment and have the ability to liaise with other departments in order to provide excellent Customer Service.
JOB DESCRIPTION
Learn and be able to advise dealers on our complete product range through training and researching company literature, such as brochures for product/technical information and prices.
Receive telephone calls from our customers, ensuring all calls are dealt with promptly and in a friendly and professional manner.
Input telephone, email orders onto the order input system, ensuring the customer details and orders are accurately entered and acknowledgements of orders are sent to customers.
Support the Sales Representatives by answering queries relating to customer details, inputting of orders, displays and providing product ordering information.
Respond to enquiries from customers, ensuring they are dealt with in a timely and professional manner.
Schedule shipments with the Warehouse and distribution compani...