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Salary: £26,000 per annum plus monthly service charge, typically £2,400 annually
Hours: 40 hours
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
Key Responsibilities
* Have a passion for delivering exceptional customer service
* Ensure that the service is always performed in a professional manner and to the standards of Grantley Hall, ensuring guest satisfaction
* Fully knowledgeable with all menus and capable of offering deep explanations when requested
* Responsible for preparing your section to the highest standards
* Enthusiastic, quick thinking and with a welcoming personality
* Assist in maintaining the tidiness and cleanliness of the restaurant and areas
* Communicate effectively at all levels
Key Skills, Qualities & Experience
* Hands on approach to work, always being productive and looking to improve
* Passionate about hospitality
* Detail oriented and drives standards
* Possess a positive attitude and a desire to learn
* Ability to meet deadlines and work under pressure
* Friendly, courteous and helpful with excellent communication skills
* Motivated to go the extra mile for guests and colleagues
* Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
Benefits
* A monthly service charge - typically £2,400 annually
* 31 days holiday increasing to 33 days with length of service
* Access to earnings before payday (Wagestream)
* Free parking
* Complimentary meals when on duty
* Discounted modern and spacious live-in accommodation
* Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year.
* Team appreciation and wellbeing activities - Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
* Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
* Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector.
* Discounted hotel stays with Pride of Britain hotels
* Complimentary bespoke uniform and annual shoe allowance
* Free sight tests for those eligible
* Onsite Team Gym with professional induction
* Refer a Friend Scheme where you can earn up to £1000
* 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’
* Grantley Academy to support your development
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