Job Specification: Contract Manager – Estate Services
Location: London (4 days on-site)
Rate: £300 - £350 per day (Inside IR35)
Start Date: ASAP
Role Overview
We are seeking an experienced Contract Manager (Estate Services) to join a London Borough Council’s Housing Department. You will oversee the cleaning and grounds maintenance contracts, ensuring high standards of service delivery while managing a team. This role is pivotal in maintaining clean, safe, and well-maintained estates, resolving resident concerns, and driving service improvements.
Key Responsibilities
* Contract Management: Ensure effective delivery of cleaning and grounds maintenance contracts, monitoring SLAs and KPIs.
* Performance Monitoring: Hold monthly contract meetings, track performance, and implement corrective actions.
* Team Leadership: Line manage 4 officers, ensuring inspections, complaint resolution, and service improvements are carried out.
* Stakeholder Engagement: Work with residents, contractors, and internal teams to address service issues and enhance delivery.
* Complaints & Compliance: Oversee complaint handling, ensuring timely responses and resident satisfaction.
* Health & Safety: Ensure contractor compliance with H&S standards in waste collection and street cleansing.
* Data & Reporting: Analyse performance data, produce management reports, and recommend service enhancements.
* Project Delivery: Lead initiatives to improve estate services in line with council sustainability goals.
* Community Engagement: Attend resident meetings, surgeries, and forums (some outside standard hours).
Essential Skills & Experience
* Proven contract management experience, ideally in estate services, cleaning, or grounds maintenance.
* Experience leading a customer-facing team in a public sector or housing environment.
* Strong performance management skills, with the ability to monitor KPIs and drive accountability.
* Excellent problem-solving skills—able to identify issues and implement solutions.
* Confident in data analysis, reporting, and using IT systems to track performance.
* Strong communication skills, with the ability to write clear reports and engage stakeholders.
* Flexible approach—willing to attend evening meetings and adapt to changing priorities.
Desirable
* Knowledge of local government housing services or similar environments.
* Understanding of climate and ecological initiatives in service delivery.
Why Apply?
* Impactful role—directly improve living conditions for residents.
* Dynamic team environment—collaborate with housing officers, contractors, and residents.
* Hybrid flexibility (1 day remote, 4 on-site).
Next Steps
If you are an organised, proactive Contract Manager with a passion for estate services, we’d love to hear from you. Submit your CV today for immediate consideration.
Agency Note: This role falls inside IR35. Candidates must be available to start ASAP and commit to a minimum 4-day on-site presence.
Apply now to avoid missing out! Contact Imran on 07741661094
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