Guest Relations Officer Do you find joy in making guests happy, turning their expectations into unforgettable moments? We have an amazing opportunity for a Guest Relations Officer to join our Front Office Team at the Shangri-La Hotel, located throughout the 34 th and 52 nd floors of The Shard. Our Guest Relations service associate will be the first point of contact for guests, and on many occasions will represent the face of the hotel. You will provide efficient and courteous assistance to our guests and maintain an active presence in the hotel lobbies. Your duties will include personally attending to the needs of our VIP guests, supporting guest registration, check-in, cashiering and foreign exchanges while adhering to the Shangri-La policies and procedures. Were looking for a candidate who has a level of experience within a similar environment; Our front office team members will have a thorough knowledge of Forbes standards, an immaculate appearance, as well as motivation and a positive attitude. You will play a key role not just in the Front Office, but also as a part of the Shangri-La Group- and therefor be committed to our core values: humility, courtesy, respect, helpfulness, and sincerity. What were looking for: Someone with a professional, pleasant, and welcoming manner Knowledge of Opera PMS Experience in a luxury, Forbes 5-Star Hotel preferred Flexibility, reliability, and adaptability Oral and written fluency in English Confidence in a fast-paced, high-expectations environment Additional Languages About us: The Shangri-La Hotel London is located in the Shard, Western Europes tallest building. We are the first elevated luxury hotel in the city, bringing our roots in Asian hospitality to the West. Our hotel offers 202 guestrooms and suites located throughout levels 34 & 52 of The Shard; with unparalleled views across London, the hotel features several signature dining venues & three river-facing event spaces. Located in London's most historic area, the hotel is nearby the financial hubs of the City and Canary Wharf as well as key tourist attractions such as Tate Modern, the Tower of London, St. Pauls Cathedral, Shakespeare's Globe and Borough Market. In joining the Shangri-La Hotel London, we will offer you an array of exclusive benefits and lifestyle options such as but not limited to: Competitive and generous pension contribution scheme 50% discounts in our exclusive award-winning luxury Restaurants and Bars Code Hospitality membership Complimentary dining whilst at work Complimentary dry-cleaning service for your work attire Annual season travel ticket loan to support you in your journey to work Staff rates at properties worldwide Exclusive discounts across London Bridge area via the Shard Card membership scheme Loyalty benefits- such as complimentary stays, monetary recognition for long service Investment in your personal development via our vast online Shangri-la academy courses Internal promotions and endless opportunities Unique cultural and engagement events across all teams Immediate enrolment onto our employee recognition platform moments of joy Financial recognition for introducing new successful team members into the hotel via our inhouse talent team Please note that all applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates. AMRT1_UKCT