We are seeking a Senior Credit Controller to work at a well-established and highly sought after employer in Worcester. As a Senior Credit Controller within the Credit Management Team, you will be responsible for the timely collection of outstanding fees and any other service related debt. The Senior Credit Controller will also need good knowledge of sales ledger for invoicing and collection duties for customers.
You will need to be customer-focussed, providing a high level of customer support, in some cases face to face. You will be proactive, using your initiative to achieve targeted results.
Key Responsibilities:
* Assist with the monitoring and collection of all aged debt, ensuring a positive cash flow position.
* Implement process improvements to current practices and procedures.
* Process all invoices and credit notes accurately and promptly.
* Review and ensure all debts due for collection are in accordance with the Debt Collection Policy on a timely and accurate basis.
* Communicate with debtors on an individual basis regarding non-payment and queries on unpaid debt.
* Administer regular payments by credit card.
* Maintain and update all relevant spreadsheets relating to payments made via WorldPay, including the creation of new spreadsheets for analysis and collection.
* Liaise directly with other departments to facilitate prompt collection or agree appropriate actions required to ensure debt is collected.
* Maintain robust communication channels and strong working relationships with other departments, using negotiation and influencing skills to facilitate their assistance with recovery of debt.
* Liaise with line manager and senior management about aged debt, making recommendations, highlighting risk, and potential legal action.
* Respond to enquiries made in person, by phone, by email or in writing, directly with the enquirer in a professional and timely manner and in accordance with the data protection act.
* Produce reports from the financial information system using the appropriate tools and analyse assigned debt profiles in order to report to higher management. Effectively prioritise the debt collection process under your control.
* Liaise with the Purchase Ledger / Treasury Team Leader as required, ensuring tasks are completed on a timely basis.
* Participate in appropriate staff development events.
* Deputise for the Revenue and Collections Manager as required.
* Perform any ad hoc tasks or projects as may arise from time to time to the best of your professional duty.
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