The duties and responsibilities to be undertaken by members of the practice reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager and or Admin Team Leader, dependent on current and evolving practice workload and staffing levels: Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Maintaining and monitoring the practice appointments system. Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional. Deal with all general enquiries, explain procedures and make new and follow-up appointments. Provide patient test results on advice from General Practitioner Processing and distributing incoming (and outgoing) mail. Using own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Action information received via GP links (cover for leave) Undertake call and recall systems Enter requests for home visits onto the computer system, ensuring careful recording of all relevant details and where necessary refer to GP. Arranging ambulance booking when appropriate. Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, at the place requested by the patient. Accept payment and issue receipts in respect of private (non General Medical Services) services. Enter patient information/data on to the computer as required ensuring accuracy at all times. Follow Practice procedures for safety and security of the premises Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter. Act as a chaperone for general examinations if requested to do so. Attend Practice meetings where required. Contribute to training and induction of new members of staff in reception procedures. This job description is not exhaustive and may be adjusted periodically after review. You may also be expected to carry out any reasonable duties which may be requested from time to time by the Partners or the Practice Manager. Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies