Who we are:
At KOS Ergonomic Solutions, we are proud to be a market leader in providing Ergonomic solutions for all our valued customers within Ireland and across Europe. Our specialist and talented teams of Ergonomic Consultants, Account Managers, as well as our Sales Support and Operations team continue to provide the best quality Ergo solutions tailored to fit each individual’s client needs within our vibrant offices located in Tipperary and Dublin. It is our mission to continue to improve the health and wellbeing of all our customers (many of Ireland’s largest multinationals) along with placing utmost importance on the wellbeing of our people who work with us towards the KOS journey.
About the role:
We are looking for a talented Sales Support Administrator to join our busy office who will be based in our Holycross office located in Co. Tipperary and will report into the Business Support Manager within the Operations team. The successful candidate will have excellent customer experience skills with the ability to continue to build strong relationships with our existing customer base along with being the first point of contact for new customer relationships. They will also serve as the first point of contact for customers delivering exceptional sales support and guidance through phone, email, and live chat. They will act as a key liaison between customers and internal teams, ensuring timely and accurate service while contributing to the company’s commitment to improving customers' well-being with ergonomic products.
Scope of the role:
* Serve as the primary contact for customer inquiries, providing sales support and guidance across multiple communication channels (phone, email, and live chat).
* Proactively address customer needs, ensuring satisfaction and positive experiences.
* Manage the customer support mail inbox to ensure all queries and requests are addressed within the established service delivery times.
* Act as the voice of the customer by coordinating with logistics, purchasing, marketing, and sales teams to provide accurate and high-quality responses.
* Schedule delivery dates and times with customers while planning efficient delivery routes.
* Ensure seamless coordination between customers and logistics teams.
* Process customer orders through the IT system and coordinate with logistics to ensure timely fulfillment.
What we’re looking for:
* Professionalism with a drive to deliver an excellent customer experience
* 2 years experience in a fast-paced customer-focused role
* 3rd level qualification/diploma/certification (preferably Business or Health related)
* Previous experience in customer service, sales support, or related roles.
* Strong communication skills, both written and verbal.
* Proficiency with IT systems and familiarity with CRM tools.
* Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
* Attention to detail and a commitment to maintaining high-quality standards.
Our Benefits:
At KOS Ergonomic Solutions, we are committed to looking after you and therefore, we provide employee benefits tailored to suit your particular needs. We understand financial wellbeing is of utmost importance, and therefore, we continue to offer competitive base pay with a salary scale based on performance with the main focus always being on your career progression. Looking after your physical wellbeing aligns with our core values as all our staff enjoy working in a comfortable office environment with top quality ergonomic office equipment. As a flexible employer, we understand flexibility means something different to each person and so, we welcome you to come chat with us about your own individual needs. We believe in fostering personal growth and development of all our employees and we do so by investing in learning and development opportunities to always position you for the next steps within your fulfilling career within KOS.
Benefit snapshot:
* Competitive basic salary with salary scale
* Performance related bonus
* Flexible working
* Additional Annual Leave Buy Back
* Company Pension
* Training and CPD Support
* Employee Discounts
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