Gray Dawes Travel is a multi-award winning, global travel management company with offices in the United Kingdom, Australia, The Netherlands and the United States. Established in 1865, we’re constantly growing by using technology and our passion for what we do to keep evolving.
With a laser focus on offering our clients a high touch, high tech, high content experience, at Gray Dawes we’re not just there to deliver the best corporate travel fares, the most innovative itineraries, the slickest online tools or the most experienced consultants. We’re there as an extension of our clients’ own organisations – their out-of-house travel department. We achieve this because of the depths we go to in understanding our clients, their culture, their brand values and business objectives. And we always deliver… better!
If this all sounds like something you want to be a part of then we'd like to hear from you. We offer a fantastic work environment, with all the benefits and perks you’d expect from a forward-thinking and people-focused organisation. And we’re always on the lookout for skilled and motivated individuals to become part of the Gray Dawes family.
Our people are at the heart of our business and we’re recruiting for an experienced Credit Controller to join our Colchester based team. You'll primarily be based in our Colchester office, but hybrid working can be agreed. This is an exciting time to join us as we’re rapidly expanding our global operations.
What You’ll Do
* Collect all outstanding payments by the expected due dates and to the agreed payment terms, via email and phone communications.
* Ensure appropriate escalation is used, and client context is observed, in chasing aged debts.
* Process payment allocations when and where required.
* Ensure accurate debtor notes and account history are recorded to support chasing activity.
* Ensure calendar reminders are set for pre-chasers, direct debit rejections and late-payment invoice raising.
* Send all client queries to, and liaise with, correct departments to resolve in a timely manner.
* Acknowledge all client emails within 2 hours and aim to resolve the query within client expectations.
* Action Service Desk tickets on a daily basis.
* Escalate accounts within 2 working weeks to Supervisors where needed.
* Ensure sent emails are filed in the relevant client folders.
* Attend weekly debtor meetings with Supervisor.
* Assist with cover for absent team members.
* Ensure accounts are reconciled and up to date to show accurate debt positions.
What We’re Looking For
* You’ll be a motivated, enthusiastic individual with experience and knowledge in credit control.
* You’ll be able to use your own initiative to resolve problems and handle complexities.
* You’ll have experience with Microsoft 360, including Excel, Outlook, and Word.
* You’ll have a confident telephone manner, excellent customer service skills and great attention to detail.
* You’ll be an organised and methodical individual, to work to strict deadlines.
* You’ll be happy to work between the hours of 8am and 6pm on a rota basis and be able to attend training if required.
What We Can Offer
Our people are our heartbeats, driving everything that we do. We encourage our people to be their best selves, do the right thing, tell it like it is and be flexible. This opportunity will allow our new team members to be part of our journey as we expand in the global market. As we value our people, we offer a range of great benefits including:
* Competitive annual leave plus bank holidays
* Private healthcare (currently under review)
* Volunteering days with our chosen company charity
* Christmas Savings Scheme
* Season Ticket Loans
Seniority level
Entry level
Employment type
Full-time
Job function
Accounting/Auditing and Finance
Industries
Travel Arrangements
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