Lady Dane Vets, Faversham, Kent, South East
We are looking for a fantastic Veterinary Receptionist to join our team at Lady Dane Vets. This role is primarily based at our practice in Faversham, with occasional shifts at our branch in Whitstable.
Responsibilities
The main responsibilities include:
1. Professionally greet and provide a warm welcome to our clients and patients
2. Weigh dogs as they arrive
3. Handle online and telephone appointments via our busy phone lines
4. Assist clients with queries including insurance
5. Take orders and manage administration tasks
6. Scan documents and manage emails
7. Control stock for consumables
8. Process payments and cashing up
9. Ensure cleanliness and re-stocking is of a high standard
More about us
Whitstable is within walking distance from the beachfront alongside easy access to local novelty shops and cafes. We have ample parking and very large facilities at Faversham, where we are also located next to a large pet store with whom we have a good relationship.
Our longstanding support team consists of 7 receptionists, 7 nurses, and 1 student nurse, all with a diverse range of experience, alongside a practice manager who is also an experienced nurse.
The perfect fit
Organisational skills are highly valued, along with empathy and compassion to support the clinical team with effective day-to-day organisation at reception. A knowledge of Microsoft Word and Excel is desirable.
This is a full-time position working 8-hour shifts Monday to Friday, with varying shifts from 8 am to 6:30 pm. You will also be included in the 1:4 Saturday rota working 8-hour shifts, with time off in lieu. We are happy to consider part-time shifts depending on experience.
Benefits
In addition to a competitive salary, you will benefit from:
* 6.6 weeks annual leave
* Additional annual leave for your birthday
* Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
* Cycle to work scheme
* Employee wellbeing initiatives
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway offering discounts and cashback with hundreds of retailers
* Discounted staff pet care
At IVC Evidensia, we are committed to Diversity, Equality, Inclusion, and Belonging. We welcome candidates from all minority and diverse groups. As a Disability Confident Employer, we encourage candidates with disabilities and long-term health conditions to apply and are happy to discuss any reasonable adjustments needed during the recruitment process.
Contact Us
Lady Dane Vets, Faversham
Graveney Road, Faversham, Kent, ME13 8UR, United Kingdom
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