Quote Job Ref: OR4283 Job Purpose Role Profile The post holder will be a key contributor to delivering the revenue repairs service to approx. 10,500 tenanted homes, 3,000 garages and 700 corporate and commercial operational Council owned properties. Key Accountabilities • Assist in managing day to day repairs in both domestic and commercial buildings and ensuring that the work is carried out to a high quality, represents excellent value for money and achieves a high level of customer satisfaction • Assist in managing the safety inspection programme to both domestic and commercial operational properties, to ensure they are carried out in accordance to Regulations and in accordance with service standards with respect to quality and timescales, legal obligations. • Undertake surveys on properties to diagnose gas service faults and identify the most appropriate and effective solution. • Support neighborhood housing officers in diagnosing and dealing with complex technical matters that they may identify. • Raise day to day works orders and any necessary variation orders that are accurate and timely. • Raise follow up works orders, to ensure that systems do not fail, ensuring that these orders are accurate and timely. • Support neighborhood housing officers when dealing with no access cases for repairs and inspections, assist in providing evidence so that offices can apply to the courts for access. • Support the Building services team in relation to building services contracts. • Liaise with contractors to ensure the specified works are clearly communicated and that they are in possession of all necessary information concerning health and safety. • Provide risk assessments on health and safety hazards for contractors and any other visiting staff before work commences. DAY TO DAY TASKS • Ensure all day to day repairs are carried out in accordance with the latest health and safety regulations and particularly the Construction, Design and Management and Control of Asbestos at Work regulations. • Monitor the carrying out of gas service repair works and the precautions taken by contractors to protect health and safety and ensure that any issues are raised and resolved as appropriate. • Maintain policies and procedures with respect to Regulations, contracts, statutory compliance checks, safety inspections and ensure all certification is up to date. • Liaise with the capital repairs and maintenance team regarding the referral of planned works. • Assist in the satisfactory resolution of any complaints or legal claims of disrepair received. • Identify any costs that should be recharged to the tenant or leaseholder including provision of evidence. • Survey and specify all works related to insurance damage (fire, vandalism and natural disaster etc.) and comply with agreed procedures. • Undertake Surveys of properties in respect of disrepair claims produce a condition survey report and specify all works relation to the claim and manage the delivery of these works. Act as an expert witness in court in defense of the claim. • Assist in ensuring expenditure is managed within approved budgets. • Assist in preparing estimates for repairs, valuing work in progress, negotiating prices for variations and negotiating and resolving contractual claims. • Respond to any queries or correspondence with respect to complaints and enquiries about service delivery. • Assist in providing evidence to the Health and Safety Executive, Police and Judiciary in respect of relevant issues and attending Court as a witness on behalf of the Council. • Assist in ensuring computer records are updated to assist with business planning • Assist in ensuring services are efficient, continually improving and responsive to customers’ changing needs. • Provide cover for other inspectors or surveyors as required. • Provide Cover for Managers if required. • Undertake any other duties that can be accommodated within the grading level of the post