RL31439
Warranty and Claims Advisor
Location: Heathrow, with potential for remote work flexibility.
Salary Range:
Nil/Trainee: £25,000
1-3 Years in Service Advisor Role: £27,000
1-3 Years in Claims Advisor/Warranty Role: £30,000
3+ Years in Service Advisor Role/Claims Processor (Commercial): £32,000+Bonus Plan:
Based on achieving budgeted warranty hours sold per branch: £2,000 (split every 6 months)
£1,000 for self-development and proactive training on HGV systems (payable end of year 1)Key Responsibilities:
Process and manage manufacturer warranty claims efficiently and accurately.
Handle and process repair and maintenance (R&M) claims, ensuring all documentation and submissions meet company standards.
Use multiple software platforms to track and manage claims, with a focus on precision and timeliness.
Collaborate closely with the service team, repair technicians, and parts department to ensure proper claims processing.
Ensure compliance with manufacturer warranty terms, procedures, and requirements.
Liaise with customers, manufacturers, and suppliers as needed to resolve warranty or repair issues.
Provide administrative support with warranty claims, invoices, and record-keeping.Required Skills & Experience:
In-depth understanding of vehicle warranties and experience processing manufacturer warranty claims.
Solid background in vehicle repair and maintenance processes, ideally in the automotive industry.
Str...