The role of Practice Manager requires a self-motivated, disciplined individual to take ownership and be responsible and accountable for the operational management and day to day running of the site, to ensure an efficient and effective service to the local population.
The post-holder will provide effective leadership with strong organisational and people management skills to continue to drive the business forward by identifying, and acting on, new opportunities to support the improvement of services or the introduction of additional services. Providing management support to the clinical and non-clinical team on site with direct responsibility for the line management of the reception and admin team.
You will be the main point of contact on site, for patients, staff and stakeholders.
Job Responsibilities:
* Adopt a strategic approach to the development and management of patient services
* Ensure service development and delivery is in accordance with local and national guidelines
* Ensure that the Practice complies with NHS contractual obligations in relation to patient care
* Maintain registration policies and monitor patient turnover and capitation
* Oversee and/or develop repeat prescribing systems
* Oversee and/or develop and manage an effective appointments system
* Oversee and/or organise surgery timetables, duty rotas and holiday cover
* Routinely monitor and assess Practice performance against patient access and demand management targets
* Develop and/or implement an effective complaints management system in line with national guidance
Staffing and People Management
* Organise and oversee the reception and admin team annual appraisal process ensuring that all staff are adequately trained to fulfil their role
* Support Regional Manager in planning and co-ordinating the recruitment, induction and training of new administrative staff.
* Plan/assist in planning and recruitment of Locum cover.
* Identify any training and development needs for admin and reception team as they arise, ensuring any performance improvement needs are supported, managed and escalated as appropriately.
* Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies)
* To monitor staff annual leave, sickness and absence and mitigate any impact to practice staffing rotas.
* Ensure all staff are aware of the need for confidentiality, both of patient and Practice information.
Monitoring Practice Performance and Targets
* To read and be aware of all the Primary Care KPIs and relevant targets and contractual obligations.
Organisational
* Convene meetings, prepare agendas, write minutes and ensure distribution of minutes as necessary
* Develop local protocols and procedures, review and update as required, in line with Group
* Ensure that site premises are properly maintained and cleaned, and that adequate fire prevention and security systems are in place
* Ensure the procurement of equipment, supplies and services within target budgets
* Collate and manage payroll information required by the Regional Manager to submit monthly payroll calculations promptly
Information Management and Technology
The post-holder will support the Regional Manager in the provision of IMT on site, which will include;
* Evaluate and plan any IT implementation and modernisation
* Keep abreast of the latest development in primary care IT including DoH initiatives such EPRs and disease coding, and regularly update the Practice management team
* Motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training
* Ensure that there is effective IT data security, back-up, maintenance and disaster recovery plans in place
* Liaise with the Board’s e-Health leads and colleagues regarding systems procurement, IT funding and national IT development programmes.
This job description is not exhaustive and is indicative of the roles of The Site Manager.
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