Summary
Due to the continued growth of sales of NWF Fuels, we are on the lookout for top sales agents to deliver the best possible customer care, working on an inbound and outbound sales activity.
Wage
Competitive
Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 9am to 5pm.
37 hours 30 minutes a week
Possible start date
Sunday 30 March
Duration
1 year
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
The main responsibilities are:
* Answering inbound calls with confident negotiation skills
* Making outbound sales calls, building rapport with prospective customers
* Responding to emails in a timely manner
* Pricing and entering order details on the system
* Dealing with customer queries
* Delivering great service to customers
* Hitting monthly Sales and productivity targets
* Aspirations to move up as the business grows vs the 5-year plan
What you should be able to bring to the role:
* An upbeat friendly approach to speaking to customers is essential
* Resilience
* Attention to detail
* Ability to work under pressure
* Effective listening skills
* Excellent communication skills on all platforms
* PC literate
Where you’ll work
Jack Mills Way
Shavington
Crewe
CW2 5RX
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
PROFESSIONAL APPRENTICESHIPS LTD
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* Customer Service Practitioner Level 2 Apprenticeship Standard
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Creative
* Initiative
* Non judgemental