Company Description
Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar provide guests with a warm welcome, spacious and comfortable accommodation with breath-taking views of the London skyline currently in the exciting process of a refurbishment with the aim to shift our hotel to a four-star hotel and new branding. Our new goal is to find the right candidates to be part of this amazing project to help us during the evolution to become a modern, stylish and innovative 12-storey hotel. The hotel is about to undergo a very unique project resulting in a dual branding stylish and modern hotel with a combination of 3* and 4* product.
Our promise iscaring and impeccable service. We nurture real passion for service and achievement beyond limits.
Our mission istomake the impossible possible to realise your dreams.
Job Description
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
WHAT YOU WILL BE DOING:
1. Greet, check-in, respond to requests and settle accounts while providing exceptional service
2. Take initiative to add a personalized experience
3. Dealing with payments (credit cards and cash
4. Communicate with guests by emails and on the phone
5. Willing to work morning or afternoon shifts according to the needs of the business
6. Enrol our guests to Accor Loyalty Membership
7. Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
8. Service focused personality is essential; experience is an asset
9. Dealing with guest complaints following Accor standards
10. Great Communications with all departments
11. Making sure all important information is passed to next shift and your colleagues
12. Assure task list has been done
13. Being proactive in sorting-out problems
14. Working with Opera or a related system are a plus
15. Fluency in English
Additional Information
PERKS FOR YOU:
16. Employee benefit card offering discounted rates at Accor worldwide
17. Free and delicious meal breaks on duty
18. Complimentary stays in UK and North Ireland
19. Friends & Family discounts
20. 50% food discounts in our restaurants
21. Pension Scheme
22. Eye Test Vouchers
23. Staff Uniforms Provided
24. Learning programs through our Academies
25. Opportunity to develop your talent and grow within your property and across the world!
26. Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21