Neighbourhood Officer
Please make sure you read the following details carefully before making any applications.
Hertfordshire and surrounding areas
Salary £36,966 Plus Excellent Benefits and Mileage
Permanent, Full Time
37 hours per week (Monday Friday 9.00am - 5.30pm, flexibility available)
Thrive Homes is looking for a Neighbourhood Officer to join our team.
In this key role you will manage the relationship between Thrive and our customers focussing on managing expectations, behaviours and adherence to contractual / tenancy obligations.
You will also provide support and advice, through home and estate visits, digital communication and case work for our customers tenants, leaseholders and shared owners, partners and stakeholders.
Due to the nature of the role, you travel around our Hertfordshire stock and occasionally cover other areas within our stock profile.
Other Responsibilities:
Investigation, escalation and resolution of customer issues, e.g. unauthorised occupiers, abandoned properties, overgrown gardens, neighbour disputes, complaints, anti-social behaviour (ASB), other contractual requirements tenant, shared owner and leaseholder.
Maintain accurate and detailed records, serving legal notices, preparing a case file and attending court or multi-agency case conferences.
Identify support requirements and work with customers to sustain their tenancies. Where appropriate to escalate support requirements to the relevant support channel e.g internal escalation or external referral.
Collaboration and support across the team and business to ensure resolution of issues are achieved, e.g. access for compliance and property visits.
Work closely with the Customer Contact Team to provide knowledge and feedback to assist with resolution at first point of contact.
Support the Relationship Management Team and Onboarding Team through the tenant life cycle from post void, allocation, lettings, housing management and sustainment and intervention.
You will be required to undertake any other reasonable duties/projects as required by your line manager/senior manager.
occasional weekend and evening meetings and out of hours support.
Requirements:
Full driving licence and use of vehicle
Experience in tenancy management and/or anti-social behaviour
Experience working with partner agencies and/or contractors
Excellent communication skills and ability to engage with a variety of people
Ability to operate and be flexible in a changing environment to respond to emerging priorities
Holding a CIH or Housing Management qualification (or equivalent) is desirable
Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role.
Closing date: 24th February 2025
Interviews to be confirmed
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
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