Provide enhanced knowledge of 18-week referral to treatment (RTT) rules, the Patient Access Policy and other associated Trust wide policies. Develop and deliver training programmes, working in collaboration with Clinicians, Managers, and other stakeholders to ensure Trust administration, management and clinical staff have a clear understanding of 18-week referral to treatment (RTT) rules, the Patient Access Policy and Trust IT systems. Undertake validation of complex RTT pathways to ensure accuracy. Regularly audit pathways to highlight data quality concerns and take an active role in educating areas where data quality may be an issue. Provide support to staff across the Trust to understand and correctly apply RTT and diagnostic waiting times and apply outcomes to the relevant Trust systems. Maintain up to date knowledge of all targets and process relating to patient pathways and ensure these are integrated into the Patient Access Training Programme. Be a point of contact for pathway validation enquiries, providing expert guidance and support. Analyse activity/performance information provided by the Trusts information department to provide weekly, monthly, and quarterly reviews and update information regarding key issues within the Directorate. Use the information to make recommendations to improve performance in conjunction with the Operational and Administration Managers. Regularly create reports from IT systems to assess and review data quality issues. Ensure the Operational and Administration Managers are kept updated on issues that could affect speciality performance. Be fully conversant with Trust IT systems including (but not limited to) eCare, EDM, BigHand, Synertec, Jayex self-service kiosks and referral, acting as an expert user for the department and aligning training programmes. Participating in service developments, offering advice and ideas for enhancements to systems and processes. Review processes and explore new ways of working to maximise the service in helping to achieve and maintain Trust targets and Trust and NHS wide initiatives. Plan and develop a training package in collaboration with the team to ensure staff are appropriately trained to fulfil their role and competency tests are undertaken, adjusting training as appropriate to meet new system requirements. Ensure training materials are reviewed and updated regularly. Provide elective care training on the rules, policies, and IT systems in a variety of environments, including classroom and individual sessions, to staff across all levels and departments of the Trust. Attend meetings to support service development initiatives. Exercise independent judgement and initiative when problems arise, taking the appropriate action locally or liaising with stakeholders as necessary for a resolution. Create and amend contingency plans for the department. Provide information to and assist Project Groups and Committees as appropriate. We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us. MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received. MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology. By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.