* Supervise and support the PPM team in scheduling and coordinating PPM activities.
* Ensure maintenance tasks are logged accurately and tracked using the company’s systems.
* Monitor PPM performance to ensure adherence to KPIs.
PPM Scheduling and Delivery Support:
* Develop and maintain the PPM schedule, ensuring all planned tasks are allocated to the appropriate resources.
* Liaise with engineers and subcontractors to confirm task completion and resolve scheduling conflicts.
* Provide updates to clients and management regarding the status of PPM activities.
Team Management:
* Supervise, support, and motivate team members to achieve individual and collective goals.
* Delegate tasks effectively, ensuring deadlines and quality standards are met.
* Provide ongoing training, coaching, and development opportunities for team members.
* Monitor team performance, identify areas for improvement, and implement corrective measures as necessary.
* Conduct regular performance reviews and provide constructive feedback.
Operational Efficiency:
* Ensure daily operations run smoothly and resolve any issues that arise.
* Develop and implement process improvements to enhance team productivity.
* Ensure compliance with company policies, procedures, and regulations.
* Provide cover for Team Leader (HD) in a supervisory role as needed.
Communication:
* Act as the primary point of escalation for complex client queries and complaints.
* Act as the main point of contact between the team, engineers, management, and clients to address any issues promptly.
* Facilitate effective communication within the team and with other departments.
* Maintain strong relationships with clients by ensuring excellent service delivery.
* Collaborate with engineers, subcontractors, and other departments to resolve issues efficiently.
* Prepare reports on PPM performance and compliance to clients and management.
Compliance and Documentation:
* Ensure that all PPM tasks are carried out in compliance with industry regulations, health and safety standards, and company policies.
* Maintain accurate records of completed maintenance activities, certificates, and compliance documentation.
* Conduct regular audits to ensure data accuracy.
Problem Solving and Conflict Resolution:
* Address and resolve conflicts within the team promptly and professionally.
* Handle escalations and complex issues, providing solutions or escalating further when necessary.
H&S and Wellbeing:
* Promote a safe and inclusive work environment.
* Ensure team members adhere to health and safety guidelines and company policies.
* Experience managing planned maintenance tasks and ensuring schedules run smoothly.
* Competence in supervising, motivating, and supporting team members.
* Experience handling escalations, resolving conflicts, and keeping stakeholders informed.
* Ability to ensure regulatory compliance and maintain accurate records.
Soft Skills
* Ability to multi-task and adhere to deadlines.
* Well-organised with a customer-oriented approach.
* Good communication and people skills.
* Punctual.
* Solutions focused.
Qualifications
* GCSEs at grade A – C in English Language and Mathematics (or equivalent).
Technical Skills, Knowledge & Experience
* Experience within the facilities industry.
* Experience with maintenance management software and reporting tools.
* Ability to optimise workflows and improve efficiency.
* Skills in planning, budgeting, and resource allocation.
Chilton Business Centre,
Southwater House,
Chilton HP18 9LS
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