Job summary We are looking to appoint a highly-motivated, enthusiastic, efficient and friendly person to be part ofourCentral Booking Line and Reception Team. The Clinic Clerk within Integrated Sexual Health Services will work in a busy integrated sexual health environment, within a multidisciplinary team. Shift patterns will be Mondays - 07:45 - 19:00 Tuesdays - 07:45 - 19:00 or 17:45 (alternate) Saturdays (1 in 4) 09:45 - 13:15 Main duties of the job The Clinic Clerk within Integrated Sexual Health Services will work in a busy integrated sexual health environment, within a multidisciplinary team. You will: Work effectively as part of the reception and central booking telephone line teams across clinic settings in North Derbyshire, dealing with enquiries promptly, politely and effectively in all circumstances. This will involve asking clients sensitive questions. Ensure clinic is conducted efficiently and is properly prepared to receive patients before clinic and secured after clinic sessions. Use the Inform electronic patient records system to book, amend, and cancel appointments, as well as arriving patients coming into service Observing and maintaining strict confidentiality with regards to any patients/family/staff records and information in line with the requirements of the Data Protection Act Dealing appropriately with instructions or queries from staff, clinicians and partner organisations Use the Inform electronic patient records system to book, amend, and cancel appointments, as well as arriving patients coming into service Assist in clerical/administrative duties as required Work flexibly to support the ongoing development of sexual health services, engaging in patient and public involvement in hubs and peripheral clinics as required Responsibility for the waiting room including supporting patients who may be upset or have to wait longer than expected for their appointment About us Integrated Sexual Health Services has clinics at our Wheatbridge and Florence Nightingale Community Hospital Site in additional to many peripheral clinics across Derby and Derbyshire. DCHS employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people's own homes and via virtual consultations. Date posted 09 April 2025 Pay scheme Agenda for change Band Band 2 Salary £22,383 a year pa, pro rata Contract Permanent Working pattern Part-time Reference number 842-SCS-5616-25 Job locations Wheatbridge Wheatbridge Health Centre Wheatbridge, Chesterfield S202AB Job description Job responsibilities Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account Job description Job responsibilities Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account Person Specification Education, Qualifications and Training Essential Maths and English - GCSE Grade 4 / C or above IT Qualification e.g. ECDL, CLAIT or the ability to demonstrate good IT skills Experience and Knowledge Essential Demonstrate a flexible approach to work Understanding and recognising the importance of confidentiality and data protection Previous experience of work with members of the public Desirable Previous experience of working in either reception or call handling environment Ability to follow instructions accurately Skills and Attributes Essential Excellent interpersonal skills Demonstrate excellent verbal and written communication skills Ability to work on own or part of a team Ability to provide a welcoming environment for patients, health professionals and members of the public Excellent telephone manner with the ability to build a rapport over the telephone Personal Qualities Essential Calm, confident and professional manner A positive and flexible approach to cover the demands of the service Person Specification Education, Qualifications and Training Essential Maths and English - GCSE Grade 4 / C or above IT Qualification e.g. ECDL, CLAIT or the ability to demonstrate good IT skills Experience and Knowledge Essential Demonstrate a flexible approach to work Understanding and recognising the importance of confidentiality and data protection Previous experience of work with members of the public Desirable Previous experience of working in either reception or call handling environment Ability to follow instructions accurately Skills and Attributes Essential Excellent interpersonal skills Demonstrate excellent verbal and written communication skills Ability to work on own or part of a team Ability to provide a welcoming environment for patients, health professionals and members of the public Excellent telephone manner with the ability to build a rapport over the telephone Personal Qualities Essential Calm, confident and professional manner A positive and flexible approach to cover the demands of the service Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Derbyshire Community Health Services NHSFT Address Wheatbridge Wheatbridge Health Centre Wheatbridge, Chesterfield S202AB Employer's website http://www.dchs.nhs.uk/ (Opens in a new tab)