Job summary An exciting opportunity has arisen to join the friendly and supportive team based at Woodcote Medical. The post holder will work primarily with the Prescriptions Team and also provide administrative support to the wider team as required. Main duties of the job The Prescription Clerk provides support to our Clinicians in the receipt and preparation of repeat prescriptions for our patients. You will be the main point of contact for enquiries about prescriptions from patients, community pharmacies, and hospitals. A good telephone manner and excellent communication skills are essential, as is experience of issuing repeat prescriptions. About us We are a large, busy practice with 17,700 patients. We have 10 GPs, 2 Nurse Practitioners, a practice Pharmacist, 3 Practice Nurses, 3 HCAs, a wide range of PCN staff and a superb group of highly committed and enthusiastic administrative and reception staff. We are proud to offer a friendly and welcoming environment providing excellent healthcare to the residents Purley and Coulsdon. Date posted 14 March 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A3389-25-0001 Job locations Woodcote Medical 32 Foxley Lane Purley Surrey CR8 3EE Woodcote Medical Chipstead Valley Road Coulsdon Surrey CR5 3BB Job description Job responsibilities To process all repeat items of medication sent in by patient using the various protocols in place. This includes email requests, online requests, paper requests To ensure that all requests are processed within a 48-hour time frame To liaise with patients, pharmacies, nursing/residential homes, hospitals and other outside agencies regarding queries and requests To ensure repeat medication is issued in line with Practice protocols, and when queries are raised that they are dealt with in the best way and given to the appropriate personal To actively encourage patients to reconcile medications to facilitate monthly collections To input data into the patients healthcare records as necessary To ensure that any queries on medication are highlighted to the Clinical Pharmacist or the relevant GP To identify patients requiring a medication review and sent invites to book appointment online To undertake any other duties which are commensurate with the level and responsibilities of this post-holder To actively and continuously review all activities and suggest areas for improvement. Job description Job responsibilities To process all repeat items of medication sent in by patient using the various protocols in place. This includes email requests, online requests, paper requests To ensure that all requests are processed within a 48-hour time frame To liaise with patients, pharmacies, nursing/residential homes, hospitals and other outside agencies regarding queries and requests To ensure repeat medication is issued in line with Practice protocols, and when queries are raised that they are dealt with in the best way and given to the appropriate personal To actively encourage patients to reconcile medications to facilitate monthly collections To input data into the patients healthcare records as necessary To ensure that any queries on medication are highlighted to the Clinical Pharmacist or the relevant GP To identify patients requiring a medication review and sent invites to book appointment online To undertake any other duties which are commensurate with the level and responsibilities of this post-holder To actively and continuously review all activities and suggest areas for improvement. Person Specification Qualifications Essential Education to GCSE level or equivalent Experience Essential Experience of processing repeat medication requests Ability to work on own and as part of a team Ability to prioritise tasks Ability to work in a pressurised environment Ability to maintain confidentiality Good understanding of IT Good communication skills in person, on the phone and in writing A flexible approach and an ability to demonstrate empathy Desirable Experience of working in General Practice Experience of Emis Person Specification Qualifications Essential Education to GCSE level or equivalent Experience Essential Experience of processing repeat medication requests Ability to work on own and as part of a team Ability to prioritise tasks Ability to work in a pressurised environment Ability to maintain confidentiality Good understanding of IT Good communication skills in person, on the phone and in writing A flexible approach and an ability to demonstrate empathy Desirable Experience of working in General Practice Experience of Emis Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Woodcote Medical Address Woodcote Medical 32 Foxley Lane Purley Surrey CR8 3EE Employer's website https://www.woodcotemedical.nhs.uk/ (Opens in a new tab)