Who are Vital Energi?
Here at Vital Energi we are a leading provider of renewable energy infrastructure and systems to the public and private sector. We are supporting Hospitals, Universities, New Build developments, Towns and Cities as well as Industrial and Commercial clients to decarbonise their buildings. We have, and continue to, work on ground-breaking projects throughout the UK that are really making a difference to achieve our Net Zero targets, and we were recently recognised for this by our Industry Association, awarding us the Contribution to Net Zero award.
The Opportunity
Vacancies have arisen for the position of a Customer Service Advisor within our Customer Service Delivery (Metering & Billing) Team. Our M&B team currently manages the energy billing for core utilities including Heat, Electricity Water and Cooling for over 35,000 customers. As a result of a successful company growth, we are looking for a Customer Service Advisor based at our Head Office in Blackburn.
The Role
* Providing excellent customer service support to our Metering and Billing customers via telephone, social media and our in-house online ticketing system.
* Dealing with customer complaints with a Right First-Time approach.
* Escalating issues to the technical team or contracts team of the Metering & Billing Department.
* Providing 1st line technical support for customers who are experiencing technical difficulties with prepayment equipment (Training will be p...