POSITION IN ORGANISATION
Reports To: Retail Manager
Direct Reports: All employees based at the shop location
MAIN PURPOSE AND SCOPE OF THE JOB
This role is responsible for the day-to-day operation of the store and maximising profit while minimising costs, including line managing the store’s employees.
DUTIES AND KEY RESPONSIBILITIES
Shop Management:
1. Oversee and manage stock levels and make key decisions about stock control, authorise appropriate payment for receiving goods, seeking authority when needed;
2. Analyse sales figures and forecast future sales and regularly update financial records, providing reports into the Senior Management team;
3. Maintain awareness of market trends in the retail industry, understand forthcoming customer initiatives and monitor local competitors’ actions;
4. Understand and comply with all health and safety regulations, including food hygiene standards;
5. Ensure the best use of space and flow of the store, whilst adhering to fire safety standards;
6. Ensure that all standards of quality are met and that customer service levels are always high;
7. Utilise promotional and display resources available for efficient and effective advertisement;
8. Protect employees and customers by providing a safe and clean store environment, keeping up to date with health and safety hazards and controlling security arrangements;
9. Identify current and future customer requirements by establishing rapport with potential and actual customers;
10. Maintain the stability and reputation of the store by complying with legal requirements;
11. Report store data into the Senior Management Team with relevant commentary;
12. Propose plans and ideas that increase shop turnover and profits.
People Management:
1. Complete all duties associated with Employee Management, including but not limited to scheduling rotas at least one week in advance;
2. Recruiting and onboarding all store employees, with support from HR;
3. Manage any performance management tasks and issues, with support from HR;
4. Manage any investigation and disciplinary issues, with support from HR;
5. Train and monitor employees, with support from the Retail Manager and HR;
6. Communicate with both customers and staff to maintain and present up-to-date information about products available, and special promotions;
7. Keep a professional attitude at all times, ensuring customers’ complaints and queries in relation to the service and products available are managed aptly;
8. Ensure all aspects of the employee life cycle are in line with Company policy and procedure.
Ad-hoc duties:
1. Attend the Head Office, based in New Malden for training and meetings when required;
2. Any other reasonable management instruction.
PERSON SPECIFICATION
1. A minimum of A Level or equivalent education obtained in an English speaking course;
2. Strong communication, customer service, and organisational skills are essential;
3. Understanding of health and safety regulations pertaining to the role;
4. Be an ambassador for the Korea Foods brand at all times;
5. Experience in Management is beneficial;
6. Strong people skills are required;
7. Possess the ability to work productively, efficiently, and effectively with initiative and drive under tight timescales and pressure whilst maintaining attention to detail and quality.
Job Types: Full-time, Permanent
Pay: £28,000.00-£35,000.00 per year
Benefits:
* Additional leave
* Casual dress
* Company pension
* Employee discount
Education:
* GCSE or equivalent (preferred)
Experience:
* Retail sales: 1 year (preferred)
* Supervising experience: 1 year (preferred)
* Customer service: 1 year (preferred)
* Retail management: 1 year (preferred)
* Management: 1 year (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person
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