Job Overview
We're seeking an experienced Operations Manager to lead our weekend delivery operations and manage weekday preparations. As a key member of our team, you'll oversee staff management, coordinate suppliers, and ensure procedures are followed and schedules are met.
Responsibilities
Weekend Operations (Saturday & Sunday, Midnight to 9am):
1. Manage staff, coordinate suppliers, and ensure procedures are followed and schedules are met.
2. Coordinate with our customer service team to keep them updated of developments that happen on shift.
3. Provide real-time feedback and training to team members, promoting continuous improvement.
4. Ensure productivity across all areas by effectively guiding and motivating a team of 25 delivery riders and 15 packers.
5. Ensure over 1,500 orders are packed and delivered across the weekend.
Weekday Operations (9am to 5pm, 3 weekdays):
1. Manage supply chain logistics, placing orders with suppliers and ensuring everything is ready for the weekend.
2. Coordinate bike maintenance schedules to ensure all equipment is prepared.
3. Plan and route all deliveries ahead of weekend shifts, ensuring accurate and efficient execution.
4. Monitor team performance and ensure operational readiness by preparing the 30-50 packers and riders for weekend shifts.
Requirements
We're looking for someone with experience in logistics, depot management, or delivery operations. You'll need strong organisational and problem-solving skills, excellent verbal and written communication skills, and the ability to work well under pressure and resolve issues effectively.
Why Join Us?
At Butter & Crust, we're committed to sustainability and supporting local businesses. As an Operations Manager, you'll play a key role in delivering weekend joy to thousands of households across London. You'll also enjoy a competitive salary and opportunities for growth and career advancement.
We're a rapidly growing company that values diversity and is committed to fostering an inclusive workplace. We welcome applicants from all backgrounds and believe that a diverse team helps drive innovation and success.