Customer Engagement Specialist (Residential), Antrim and Newtownabbey
Client:
Energia Group
Location:
Antrim and Newtownabbey, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
d681726d5efc
Job Description:
The Vacancy
You will be the first point of contact for all domestic queries, responding to and delivering a customer experience that is second to none across either our Power NI or Energia retail brands. Working alongside some of the industry’s best customer service advisors, you will contribute towards achieving business performance targets ensuring the Power NI/Energia brands continue to grow.
The ideal candidate will be empathetic, caring, highly motivated, disciplined, and reliable with a focus on providing an amazing customer experience driven through natural conversations to achieve high customer satisfaction.
This advertisement is for a reserve list, successful candidates will be allocated to roles as they become available.
Why choose Energia Group?
* 86% of employees would recommend Energia Group to friends and family as a great place to work!
* You will be joining a team where our company values of Trustworthy, Dynamic, Resourceful and Community Focused are at the heart of all our efforts.
* You will have a variety of development opportunities available including internal L&D courses, mentoring, external networking, year-round learning and support for professional subscriptions.
* We also offer an annual Bonus of up to 10%, wellbeing programme including a counselling service, sports and social clubs, subsidised gym membership, generous holiday allowance with opportunity to buy more and Health Cash Plans.
* You will have the opportunity to work in a hybrid approach (2 days from the office and 3 days from home), collaborate regularly with your peers while having a balance between your home and work life.
What you'll need
* Excellent numerical, spoken, and written communication skills with the ability to listen effectively.
* Computer savvy with a good working knowledge of Microsoft Office.
* A suitable, dedicated place to work at home (private and you won't get interrupted), with natural light, desk, chair, and an excellent broadband connection.
Next Steps
All applications should be submitted online. Once the vacancy has closed, we will review all submissions and will be in touch with the next step in the process. A reserve list will be held for 6 months in which you will be placed if you are suitable for the role.
Best of luck!
Energia Group is an equal opportunities employer.
#J-18808-Ljbffr