Sherwood Forest Hospitals NHS Foundation Trust
We are seeking a dedicated and efficient Radiology Appointments Co-ordinator to join our team. The successful candidate will play a crucial role in ensuring high-quality patient care by managing an efficient appointment system and supporting the Radiology Clerical Services Manager. This position requires working across multiple sites including King's Mill Hospital, Newark Hospital, and CDC.
Key Responsibilities:
1. Provide a high-quality service to patients attending the X-Ray Department by managing an efficient appointments system, considering modernisation requirements for new "booking" methods.
2. Support the Radiology Clerical Services Manager by monitoring waiting times for radiology activities in line with local and national targets.
3. Ensure the provision of the highest quality patient care through personal actions and continuous improvement.
4. Create and monitor rotas, ensuring the CRIS diary reflects the availability and clinic skills of radiologists and sonographers.
5. Monitor diagnostic waiting lists, prioritise 2WW patients, and escalate capacity issues.
6. Liaise with radiologists and sonographers, managing any necessary list cancellations at short notice.
7. Book complex radiology procedures according to booking protocols.
8. Be part of a team that values excellence and continuous improvement in patient care.
Apply today and make a meaningful impact in the Radiology Department at Sherwood Forest Hospitals!
Person Specification
Knowledge Requirements:
* Computer literate, with Substantive Keyboard experience.
* Substantive knowledge of RIS, PAS and NHS in general.
* RSAIII or ECDL.
Qualifications:
* A good standard of education.
Further Training:
* Development training as required.
Experience:
* Significant Clerical experience.
* Experience in customer care.
* Service redesign.
* Waiting list management with experience in diagnostic waiting times.
* Experience of working in X Ray Department.
* Knowledge of 2 week wait and 18 week wait.
* NVQ in Customer Care.
* IHRIM.
Contractual Requirements:
* Regular attendance and willingness to work flexibly, both in terms of hours and location within the X Ray/ Patient Services Department.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name:
Sherwood Forest Hospitals NHS Foundation Trust
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