Service Administrator - (Part-Time, Job-Share and Full-Time)
Location: Farnborough
Closing date: 12th January 2025
Salary: Up to £24,000 depending on experience
The opportunity:
We’re looking for someone to join an experienced team of Service Administrators at Zurich Municipal. ALL are passionate about our customers; so much so it drives every decision and action we take! We provide innovative, creative propositions to suit our customer’s needs and pride ourselves on going above and beyond. We want to exceed all expectations by delivering the highest quality service that sets us apart from our competitors.
As a Zurich Municipal Service Administrator, you will help shape and develop the operational direction of this specialist sector. While this is not a face-to-face customer role, you will support our Sales and Underwriting teams in delivering for our customers, engaging with them by email and telephone.
We’ll support and train you in all the technical aspects of the role and ensure that you feel part of the team from day one.
This role is available part-time, job-share, or full-time because we want the best people for our roles, and we recognize that sometimes those people aren’t available full-time. If this is you, please talk to us at interview about the flexibility you may need.
What will you be doing?
You can expect no two days to be the same; you’ll work with your team and the wider Zurich Municipal Sales Team daily. We need you to provide a standout service experience for customers and stakeholders and be responsible for delivering quality and timely solutions for them, supporting our end-to-end renewal and new business processes while adhering to Legal and Governance requirements. This includes logging complaints and providing closure information, analyzing data to assist the Sales and Underwriting teams in achieving targets, managing data quality to support accurate reporting and forecasting for the wider business. This means taking ownership of your own workload and supporting colleagues to deliver our collective workload - it’s all about being a team player!
If you spot ways we can improve things or do them differently, we’d love you to tell us, as that’s how we can boost the effectiveness and efficiency of our processes.
What are we looking for?
It doesn’t matter if you haven’t worked in Insurance or Financial Services before; what we really need is a willingness to learn and contribute. You might have some experience which would be great, but we really need your strengths, energy, and enthusiasm to come into play.
In this role, communication will be key as you will work with many functions to ensure customers experience our full proposition. You should be comfortable making decisions using both data and your own judgment to provide the best outcomes for Zurich and our customers, as this is what is most important to us.
We’d like you to be happy to challenge processes and decisions using your attention to detail. You’ll naturally adapt your style to different workloads and pressures and be able to think on your feet. Last but not least, organization and the ability to prioritize is really key; our customer is always foremost on our minds!
Who we are:
With about 55,000 employees serving customers in more than 170 countries, we aspire to become the best global insurer as measured by our shareholders, customers, and employees. If you're interested in working in a dynamic and challenging environment for a company that recognizes and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. The success of our business is built on the contributions of our highly talented employees - people who work every day to position us at the forefront of the insurance industry. We therefore look to hire great people and encourage those people to give their best.
You’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.
Our Culture:
At Zurich, we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work; we have a diverse mix of customers, and we want our employee base to reflect that.
Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics. With this in mind, we accept applications from everyone regardless of your background, beliefs, or culture; however, we especially welcome applications from women, people from ethnic minorities, people with a disability, and people who are LGBT+ as these groups are currently under-represented in our organization.
We are committed to continuous improvement and offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable, and community activity through the Zurich Community Trust.
We have won numerous awards for our work on Diversity and Inclusion. You can read about our awards on our website.
So make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.
The financials:
* 12% defined non-contributory pension scheme.
* Annual company bonus.
* Income Protection.
* Life cover - four times your salary.
Time away:
* 25 days holiday a year plus bank holidays.
* You can also request to swap UK bank holidays for days off that have cultural or religious significance to you.
* The option to buy up to an additional 20 days or sell some of your holiday.
* Three days paid volunteering.
* Up to 16 weeks' full pay for maternity, paternity, and adoption leave.
Your health is important to us:
* Access to Private medical insurance.
* Virtual GP appointments.
* Discounted gym membership.
* Free flu jab.
* Access to a wealth of support from our wellbeing partners.
We're making a difference:
* Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the ‘UN Business Ambition for 1.5˚C’ pledge.
* Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.
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