This is an excellent opportunity for an Engineering Manager to manage the engineering activity throughout the South East region. As the Engineering Manager, your responsibilities include adherence to all internal quality systems and health and safety policies, cost control, customer service standards, and other engineering aspects of the hub and or satellite depots whilst demonstrating strong leadership and organisational skills.
We are looking for someone with previous engineering management experience ideally within plant hire or similar, someone experienced with health and safety, excellent people management and communication skills as well as a passion for delivering great customer service.
This is a regional role and therefore requires travel within the South East Region.
Responsibilities include:
* Ensure that company Technical Bulletins and manufacturer's recalls are closed out in line with company deadlines. Ensure suitable risk assessments are conducted and safe systems of work are applied to all activities carried out within the region.
* Maintain high level of equipment availability, reliability, and fleet appearance.
* Line management responsibility of Mobile Service Engineers.
* Set and manage location budgets within agreed targets.
* Ensure all engineering, maintenance, and business-related initiatives are carried out to appropriate standard and within acceptable timescales within the region.
* Set the standards of ethics, behavior, and attitude required in the workforce through demonstrating best practice and commitment to company values.
* Ensure effective implementation and compliance of all company policies and procedures, including legislative requirements, within the region.
* Set KPIs and provide accurate and timely KPI reporting on performance of all locations within the region.
* Provide Technical/Engineering support where required including customer visits.
* Conduct monthly workshop reviews with the Location Service Managers/Workshop Service Managers.
* Ensure Apprentice Service Engineers are receiving a structured programme of experience and training and are achieving their qualifications on target.
* Within the region, ensure that adequate resource planning is in place to cover periods of staff absence.
* Take shared responsibility of the operational efficiency, customer satisfaction, financial performance, and Health and Safety of all locations in the region as part of the management team.
* Be an ambassador for Health and Safety and ensure compliance for quality, health, and safety.
The ideal candidate will have:
* A passion for customer service and health and safety standards within the organisation.
* Strong organisational, time management, and good commercial awareness.
* Credible communicator, demonstrable leadership skills, and ability to influence and negotiate effectively with customers, team, and multiple functions within the organisation.
* Previous experience of engineering management within a plant hire environment at a senior level.
* Must be organised and self-motivated to ensure targets are achieved.
* Good upward and downward communication skills.
* Current powered access equipment knowledge preferred.
* Formally trained in an engineering discipline, and qualified to C&G 390, NVQ level 3, or equivalent.
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