Position: Head of Data Operations Job Summary The role is essential to the long term development of a data driven culture in Crown Commercial Services. As part of the Data Insights & Delivery directorate (DID), the successful candidate will be responsible for implementing an agile way of working in DID - creating a single view of demand, owning the backlog of developing data ‘products’ and delivering at pace. The role will enable DID to maximise the team’s ability to bring people and teams together to solve issues collaboratively, showcase progress and drive opportunities. The candidate will be responsible for engaging with stakeholders and projects across CCS ensuring that DID is involved and that the data products and services are represented, to ensure that there is alignment and prioritisation. It requires a blend of strategic and hands-on work, to be able to operationalise the team, identify stakeholder requirements and drive and articulate the vision for data in CCS. Directorate Overview The DID team is central to making sure that decisions made within CCS are driven by data and insights. As a directorate, we provide reporting and insight support across all areas of CCS, including: supplier research framework analysis internal performance reporting We are continuing to enhance our performance analytics capabilities and are looking at ways we can gain a deeper understanding of how our users interact with CCS. We are also expanding our data science strengths and exploring new ways to apply emerging technologies, like Artificial Intelligence (AI) and machine learning. We provide analytics across all of the customer and supplier markets where CCS operate, including survey and research support for our commercial and customer engagement colleagues. Our team uses visualisation tools, such as Power BI, to develop and distribute the insights that help CCS succeed. Team Summary The Head of Data Operations role sits in the Data Operations function, reporting to the Director of Data Strategy. The Head of Data operations will be accountable for managing a team of 5 and is responsible for supporting the directorate to deliver an efficient joined up service for our internal and external customers. Key Accountabilities: Lead the creation and implementation of a Data Operations function, designing and embedding agile practices across the DID directorate to ensure consistent ways of working, able to guide the teams through the implementation of the new process. Coordinate the Data Insights & Delivery Directorate (DID) in its delivery of data products and services on time, to cost, with the right quality outcome for the customer. Ownership of CCS Operational reporting and functional standards reporting requirements on behalf of DID in line with CCS Governance models and needs. Communicate the data products and services roadmap and vision, escalating blockers and harnessing the DID team to maximise delivery of the highest value backlog items. Work alongside the DID Senior Leadership Team, other heads of roles and other portfolio leads to promote effective cross-functional delivery and jointly manage all change activity within the team on behalf of DID and reporting in line with wider CCS governance requirements. Responsible for prioritisation and delivery of DID initiatives, including planning, highlighting resourcing requirements (FTEs, external service delivery partners, contracted suppliers) and risk management and reporting in order to deliver business value early, iteratively and at high velocity. Build relationships with key stakeholders in the business and work with the Heads of Directorates to facilitate the prioritisation of work to ensure we are collectively building and working on the right thing. Continually explore opportunities to improve skills and ways of working. Talent Development Coach and lead teams in Agile and Lean practices. Coach across the team to help DID add value to our customers and suppliers. Essential criteria: Experience of designing and implementing ways of working. Experience of leading a continual planning process in a complex environment. Experience of managing stakeholder expectations and moderating discussions about high risk and complexity, even within constrained timescales. Leader and role model, demonstrating strong ethics using Agile values and principles through thinking, processes and actions. A skilled team leader who can confidently communicate the value of the role to data and non-data stakeholders. Desirable criteria: Experience of working in a data function/role, able to speak on behalf of and represent the data community. Success profiles (To be assessed at interview stage): Behaviours: Seeing the Big Picture Making Effective Decisions Communicating & Influencing Delivering at Pace Managing a Quality Service Technical: Planning Communicate business-value propositions What we will offer you: Competitive salary Generous pension scheme A discretionary non-contractual performance related bonus Working remotely in addition to working in advertised office location Flexi time scheme (available for B1-B6) Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays Working flexibly: CCS is a flexible business with a smarter working model where our colleagues benefit from a mix of home and office working. Successful candidates are expected to work from one of the office locations listed. Our current office attendance approach requires a minimum of 26 days per quarter (approx 2 days per week) in CCS office locations or offsite meetings with suppliers, customers, partners, networking/industry events. This is pro rata for those who work part-time. Our smarter working principles mean that our people have the advantage of both office and offsite based collaboration and learning, as well as working from home.