Do you have strong customer service experience? Would you like to join a growing organisation with a fantastic company culture? Our client is a leading security systems provider who is now looking for a Service Coordinator to join their busy team. The ideal candidate will have the ability to multi-task, as well as an excellent phone manner. The role will involve liaising with customers and planning/scheduling engineers' diaries so they can carry out installations, maintenance, and repairs.
Service Coordinator
Permanent
Salary dependent on experience
Monday to Friday, 8:30am - 5pm
Camberley
Job Description
1. Schedule work orders with suitable field engineers, liaising daily with engineers to ensure service jobs are completed.
2. Open and maintain customer accounts by recording account information on the ERP system.
3. Raising and issuing purchase and work orders.
4. Monitor all service agreements to ensure visits are carried out as per contract.
5. Resolve product or service problems.
6. Managing incoming calls and emails from assigned accounts.
Essential Skills/Experience/Qualifications
1. Experience working within a customer focused/administrative position.
2. Excellent communication skills, over the phone and email.
3. Ability to multi-task, prioritise and manage time effectively.
Company Benefits
1. Death in service x 3 of salary.
2. 22 days holiday plus the bank holidays.
3. Long service rewards.
If you feel you're a good fit for this position, please click 'apply'.
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