The Role / Location
This is a high-profile reception role and requires the highest standards of corporate presentation and communication.
The normal operating hours of the reception area will be Monday to Friday 8am - 6pm; as such we are advertising to fill two FOH positions who will cover either the 8am – 4pm open or 10am -6pm closing shifts.
The overall purpose of this role will be to manage the Reception and Front of House on a daily basis, all while providing a five-star service in a position that will be a largely customer facing, directly influencing the community atmosphere we wish to establish across building. The successful candidate(s) must be proactive and capable of working on their own initiative, as well as providing administrative support to the wider team. They will demonstrate an understanding of service standards in a fast-paced environment, operating in a pro-active manner to anticipate customer needs and demonstrate a 'can-do' attitude.
Key Responsibilities
1. Acting as a main point of contact for tenants and visitors. Representing The Paper Exchange and Savills in a friendly, courteous and professional manner
2. To carry out all Reception duties, working as part of the Front Office Team.
3. Meet and greet visitors and promote a positive image.
4. Operating the main reception system and inbox, including responding to all queries in a timely manner
5. Maintaining daily administrative operations to enhance and support a cohesive and efficient office environment.
6. Organising meetings when requested
7. Scheduling and communicating key dates and events onsite, liaising with the central management team to implement sustainable standards.
8. Promoting Savills Rise values within the building's community.
9. Ensuring reception operations run smoothly with consideration to GDPR guidelines.
10. To anticipate clients’ needs and ensure they are delivered to the level they require and beyond their expectations.
11. Maintain reception area, ensuring it is kept clean and organised.
12. Report maintenance issues to Facilities Manager or appropriate contractor if required.
13. To ensure complete client satisfaction through the prompt handling of client queries in a friendly, professional and efficient manner.
Skills, Knowledge and Experience
The successful candidate(s) will:
14. Be customer focused, flexible, extremely well organised, and should enjoy working within a corporate front of house environment.
15. Previous experience in a customer facing role aiding in creating a community atmosphere
16. Be able to adapt and learn quickly.
17. Have excellent communication skills, both written and verbal.
18. Have an outgoing, confident approach in dealing with people at all levels.
19. Be able to demonstrate a good use of initiative.
20. Have demonstrable experience of problem solving.
21. Be able to work well under pressure and respond positively to changing priorities.
22. Have the ability to multi-task and demonstrate excellent attention to detail.
23. Have very good working knowledge of Microsoft Outlook, Word and Excel.
Savills Ireland is an equal opportunity employer.
Savills aims to attract, recruit and retain the best people from the widest possible pool of talent. As such, we are committed to creating an inclusive and diverse working environment for all employees by striving at all times to be an organisation which does not discriminate, values everyone’s talents and abilities and where diversity is positively promoted.