The job description contains relevant information but is somewhat repetitive and lacks clear separation between different sections. It also includes some redundant content, such as the repeated job responsibilities and the job description section. To improve readability and professionalism, I will consolidate and organize the content, remove redundancies, and ensure consistent formatting using HTML tags.
Below is the refined version:
Retail Customer Service Manager - Ladbrokes & Coral
Are you passionate about sports and delivering excellent customer service? Do you enjoy building positive relationships? Join the Entain family as a Retail Customer Service Manager in our dynamic Ladbrokes & Coral betting shops, where no two days are the same. Contribute to a winning team that values integrity and customer satisfaction.
Salary: £12.50 per hour
What You Will Do
* Deliver outstanding customer service and promote safer gambling practices.
* Take bets on a wide range of sports and events.
* Process customer transactions, including cash handling.
* Demonstrate our products and betting terminals to customers.
* Handle customer complaints or concerns with empathy and problem-solving skills.
* Work towards defined targets and maintain high shop standards.
* Open or close the shop as needed, responsible as a key holder.
Working Patterns
Shops operate from Monday to Sunday, 8am - 10pm, including weekends and bank holidays. Your weekly rota will typically be 20 hours, comprising a mix of long opening and closing shifts, as well as shorter evening shifts, varying weekly. Rota is provided at least four weeks in advance to support work-life balance.
Qualifications
* You must be 18 years or over.
* Passion for customer service and building strong relationships.
* Effective communication skills.
* Self-motivated, proactive, and able to work independently or as part of a team.
* Ability to handle challenging situations professionally.
Additional Benefits
Join Entain and enjoy benefits such as:
* Optional overtime (subject to availability).
* Pension Scheme and ShareSave.
* Retail discounts through Entain Deals.
* Healthcare and wellbeing support.
* Development opportunities.
We are committed to an inclusive environment and welcome applicants requiring adjustments during the recruitment process. Our core value is doing what's right, fostering diversity and respect across our global community.
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