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Customer Service Apprentice
Apply From: 26/01/2025
Learning Provider
Delivered by TOTAL PEOPLE LIMITED
Employer
RAHIL SAGGAR LIMITED
Vacancy Description
Demonstrate and explain product's features, advantages and benefits, using non-technical language.
Clearly explain the product pricing structure; handling questions and working with the customer to find a suitable product for their budget and gain commitment to purchase.
Deliver operational processes and tasks relating to the role and the general operating of the store, such as date checking, banking etc, in order to give right first time customer care and maximise profitability.
Follow all legal and professional requirements and clinical SOP's to the required standards.
Build rapport with customers and understand their needs throughout their journey; making recommendations suited to the customer's vision and lifestyle needs with the support of Eyewear Specialists and the wider team.
Support experienced colleagues to use the Optometrist's recommendations to build perfect product solutions for the customer, including accessories, contact lenses and additional pairs.
Deliver under guidance the technical tasks in the store by ensuring the safe supply of eyewear, such as ordering, glasses collections, glasses adjustments and relevant administration.
Remain calm and professional when dealing with difficult customer situations; listen and conduct the triage process to find a positive and acceptable solution for the customer with the support of Optical Consultants Experienced and Dispensing Opticians where appropriate.
Follow all legal and professional requirements and clinical SOP's to the required standards for which you have been signed off as competent by a clinician.
Key Details
Vacancy Title
Customer Service Apprentice
Employer Description
Boots Opticians is one of the leading opticians in the UK with 550 practices. We have a fantastic opportunity in our Chorlton Opticians to recruit an Apprentice who will learn and develop their customer services skills in a professional environment, from our experienced team.
Vacancy Location
426 Barlow Moor Road Manchester M21 8AD
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000298193
Key Dates
Apply From
26/01/2025
Closing Date For Applications
2025-02-21 23:59:59
Interview Begin From
Possible Start Date
2025-02-25 00:00:00
Training
Training to be Provided
Customer Service Practitioner Level 2 Standard
Off-the-job training is a critical and important element within the apprenticeship. Apprentices must complete the minimum requirement for the off-the-job training. The requirement is to complete a minimum of 6 hours per week or the equivalent over the practical learning duration (20% of capped 30 working hours). Off the job training must deliver new skills and knowledge that are directly relevant to the apprenticeship standard and can include:
* Teaching of theory via blended delivery methods
* Practical training
* Work shadowing supported learning and time spent writing any assignments/questions
Learning Provider
TOTAL PEOPLE LIMITED
Skills Required
Attention to detail, Communication skills, Customer care skills, Initiative, Logical, Non-judgemental, Number skills, Organisation skills, Patience, Team working.
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