Summary
We are seeking a friendly, organised, and professional GP Receptionist to join our team at City Health Centre. As the first point of contact for patients, you will play a vital role in ensuring the smooth running of the practice and providing exceptional patient care. The role involves a mix of administrative and customer service duties.
Wage
£9,984 a year
Training course
Business administrator (level 3)
Hours
Your rota will be worked out between these days and times, Monday - Friday between 8.00am and 6.30pm, there will also be some Saturdays to be worked.
30 hours a week
Possible start date
Thursday 6 February
Duration
1 year 9 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Key Responsibilities:
Patient Interaction:
* Greet patients and visitors in a professional and courteous manner
* Answer telephone calls promptly, handle queries, and direct calls appropriately
* Assist patients with booking, rescheduling, or cancelling appointments using the practice’s booking system
* Provide information about the practice’s services and policies
Administrative Duties:
* Manage patient records, ensuring accurate and secure data entry and maintenance
* Handle incoming and outgoing correspondence, including emails and post
* Process prescription requests according to the practice’s protocols
* Register new patients and update existing patient records as required
Team Support:
* Work collaboratively with GPs, nurses, and other practice staff to ensure smooth operations
* Support clinical staff with administrative tasks as needed
Compliance:
* Maintain confidentiality and comply with GDPR and practice policies
* Follow health and safety regulations and infection control guidelines
Where you’ll work
City Health Centre
449 City Road
Birmingham
B17 8LG
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
INTEC BUSINESS COLLEGES LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* Business Administrator Level 3 Apprenticeship Standard
* End Point Assessment
* Work Based Training
* 2-3 hour tutor session every month
Requirements
Essential qualifications
GCSE in:
* Mathematics & English (grade 9-4 (A*-C))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Organisation skills
* Customer care skills
* Team working
* Empathy
* Interpersonal
* Work under pressure
* manage busy workload
* Friendly & approachable
* professional manner
* Reliable & punctual
* Independent
* Compassionate