Fines Officer
Hours: Monday - Friday 37 hours a week
Location: Ailsa House, Gildersome, Morley (LS27 7LE)
Full time in the office
Long-term temporary contract: Chance of extension subject to business requirements
Pay: £11.59 per hour rising to £11.88 per hour.
Role Overview:
We are currently recruiting for a full time Fines Officer to join the Collection and Enforcement team in Gildersome, Morley. You will be joining a great, close-knit team working with 12 different police forces, covering the whole north of the country. This is a very interesting role, carrying out effective and efficient administration duties within the Enforcement Department.
Responsibilities will include:
1. Able to deal with calls from a diverse range of users, we deal with large volumes of calls and the candidate should be able to handle calls effectively and remain calm.
2. To deal effectively with public and internal enquiries over the telephone - we handle a large number of calls daily.
3. Operating all basic office equipment e.g., photocopier etc.
4. Handle incoming and outgoing mail.
5. Use a range of computer software and hardware including Word, Excel, and Outlook.
6. Transfer of documents to other courts.
7. Initiate enforcement action.
8. Setting payment rates for unpaid fines.
9. Check intelligence systems.
Minimum Requirements:
* Good communication skills, both oral and written.
* Customer service experience.
* Able to work as part of a team and use own initiative.
* Time management.
* Positive can-do attitude.
* A DBS check will be conducted for this position.
About Us:
We recruit on behalf of some of the country's best-known organisations across all industry sectors, as well as being a preferred and sole supplier for various Government departments.
Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
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