Income Assistant - Finance, Planning and Data Insight section, Colchester
University of Essex
Location: Colchester, United Kingdom
Job Category: Logistics
EU work permit required: Yes
Job Views: 9
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description:
Do you have excellent customer service and communication skills? Can you stay calm under pressure? Are you looking to develop or expand your finance knowledge with support for study towards AAT? Find all the details about this role in the job pack.
The role
The Income Assistant will join a high-performing, professional team responsible for transactional processes including the collection of tuition and accommodation fees, receipt allocation, and initiating refunds for students, sponsors, or partners.
You will handle income receipting and reconciliation, provide customer-focused service, and proactively follow up on unpaid invoices by negotiating repayment plans and monitoring them.
About you
You should have a good working knowledge of Microsoft Office, GCSEs (Grades A-C or equivalent) in Mathematics and English, customer service experience, and the ability to manage multiple priorities, meet deadlines, and organize data inputting. Strong interpersonal skills and clear communication are essential.
What we can offer
Our package includes hybrid working (onsite and remote), onsite parking, 28 days of holiday (plus bank holidays and additional days during Christmas), and support for professional development through funding study towards AAT or CCAB qualifications via the apprenticeship levy.
Income and Payments team
The team manages income and expenditure, ensuring value for money and compliance, with a presence on both Colchester and Southend campuses. This role is based at Colchester.
Current students
Applications from current students cannot be considered due to the sensitive nature of this role.
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