Job summary
The Psychology in Healthcare department is undergoing a period of growth and as such we are looking to recruit a highly motivated and organised Clinical Administrator.
As a Clinical Administrator you will be responsible for providing administration and secretarial support to Clinical Psychologists and staff across Psychology in Healthcare. Working within a team of secretaries, you will provide a first point of contact service to patients via telephone and email. You will also contact patients to schedule outpatient appointments at the request of clinical staff. The role also includes working as part of a team rota providing reception cover to our outpatient department at Royal Victoria Infirmary.
Advanced keyboard skills ensuring accuracy and speed are essential as you will be responsible for time-sensitive entry of referral and appointment information into the patient record and departmental databases. You will work with the Service Lead to support patient flow along the referral pathway and highlight any areas of concern.
Clear knowledge and understanding of patient confidentiality is vital as you will deal with sensitive and personal information during the course of your duties. You will have clear and effective communication skills and demonstrate kindness, empathy, and compassion to patients, colleagues, and staff.
Main duties of the job
1. Maintain a high level of speed and accuracy in processing of documents and information submitted to the department ensuring requests are processed within agreed timescales.
2. Ability to effectively manage and prioritise workload to support patient care whilst adhering to agreed policies and processes.
3. Act as first point of contact for the department, sometimes dealing with anxious and distressed patients and carers.
4. Responsible for accurate maintenance of service databases to support Service Leads in management of waiting lists.
5. Follow good practice and provide support to trainees and new members of staff.
Interview date: Tuesday 11 March 2025
Hours: 22 hours 30 minutes/week
NO AGENCIES PLEASE
About us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from various sites. These include a range of flagship services which deliver cutting-edge care and are a catalyst for innovation to support pioneering clinical practice in the NHS.
Job description
Job responsibilities
1. Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff, and other clinical members of their team e.g. Specialist Nurses and Therapists.
2. Communicates with patients regarding appointments and admissions at the request of the medical team.
3. Provide cover for Team Leader within your administration team as required.
4. Cover Clinical Administrator posts Trust wide as required.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month's pay.
Person Specification
Qualifications & Education
Essential
* Level 3 qualification in administration or equivalent/relevant experience in administrative role(s).
* English qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2).
* Maths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1).
Knowledge & Experience
Essential
* Experience of secretarial/administrative procedures.
Desirable
* NHS Administration/Secretarial experience.
* Working Knowledge of NHS Systems e.g. eRecord, System One.
* Knowledge of medical terminology.
Skills & Abilities
Essential
* IT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook, and PowerPoint.
* Advanced keyboard skills including a high standard of word processing skills.
* Excellent communication skills.
* Ability to work without direct supervision.
* Ability to manage time effectively and work on own initiative.
* Ability to accurately input, collate and present information.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
Employer details
Employer name: The Newcastle upon Tyne Hospitals NHS Foundation Trust
Address: Royal Victoria Infirmary, 317 02 Royal Victoria Infirmary, NE1 4LP
Employer's website:
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