Objectives/Purpose of Role
Deliver a positive guest experience by creating a warm, inviting and friendly environment for both the guests
and team. Lead, train and motivate team members to maintain excellent standards and exceed guest
expectations, leaving a lasting impression that encourages guests to return with friends and family.
Deputising for the General Manager during their absence, including days off and holiday. Support the
General Manager in driving a profitable business while maintaining the brand offer and ensuring a safe and
legally compliant business, both front and back of house.
Responsibilities & Duties
* Offer a warm welcome and farewell to guests, while effectively communicating the service cycle, our
products and any special offers or events.
* Complete business opening and closing routines, including completing business due diligence both
front and back of house to ensure the business adheres to all health and safety standards, and is in
line with company policy.
* Lead and coach the team to deliver a fast and efficient service, ensuring any guest queries and
complaints are handled promptly and professionally and all brand standards are adhered to.
* Allocate job roles, and duties for the shift ensuring the team complete all appropriate company
documentation and due diligence.
* Conduct team briefs and debriefs to communicate sales and targets, ensuring effective
communication of results and performance to the team.
* Promote open communication with the entire team to ensure the delivery of outstanding service,
promoting a supportive atmosphere where you assist team members whenever possible.
* Lead and contribute to team meetings, offering your valuable insights.
Job D –
Assistant/Deputy Manager
Job Description –
Assistant/Deputy
Manager
* Oversee the maintenance and tidiness of the front of house, kitchen, team areas, outdoor and toilet
areas.
* Complete required business admin tasks and ensure accurate cash management and business
security.
* Complete cellar management duties, including the care of cask ales, conducting line checks and
ensuring cleaning procedures are followed.
* Ensure wastage is kept to a minimum by ensuring the team follow brand standards and all wastage
procedures are recorded and followed.
* Action any front of house deliveries and report any lost or damaged delivery stock to the manager.
* Support (if needed) any back of house deliveries and report any lost or damaged delivery stock to
the manager.
* Provide guidance, feedback and coaching to team members during shifts to enhance their skills and
help deliver great service.
* Keep up to date with business information and share any news, specials, promotions and new
products with the team.
* Effectively manager labour allocation based on trading levels to maximise team deployment.
* Manage the P&L to optimise business profitability, taking the lead by driving upselling within the
team to increase revenue.
* Participate in and assist others with in-house training, e-learning and the completion of assigned
learning modules.
* Always adhere to brand standards, licencing laws and all company policies and procedures.
* Work collaboratively with kitchen colleagues to ensure the business runs effectively, ensuring that
the brand food offer is executed to company standard.
* Gather guest feedback on shift and action accordingly to improve business reputation and food
quality.
* Support the kitchen team by providing feedback on shift to ensure brand food specifications are
always delivered.
Key Skills & Behaviors
Share the big picture
* Seek the right information to make timely and commercial decisions.
Deliver results
* Set expectations, provide feedback and coach others to drive results.
Innovate and change
Job Type: Full-time
Pay: £32,000.00-£35,000.00 per year
Additional pay:
* Performance bonus
Benefits:
* Discounted or free food
* Employee discount
* Free parking
Application question(s):
* Are you available to work weekends, evenings, Bank Holidays, Christmas, NYE, Monther's Day, Father's Day, Easter?
Education:
* GCSE or equivalent (preferred)
Experience:
* Restaurant management: 1 year (required)
* Assistant Manager: 1 year (required)
Licence/Certification:
* Driving Licence (required)
Work Location: In person
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