Outlet Manager - New Store Opening Carryduff
Salary: £27,600 per annum
Reports to: Regional Sales Manager
Purpose:
* To provide the best possible service to customers, thereby maximizing sales and profit.
* To control and operate the store in accordance with company instructions, policies, and procedures to minimize operating costs and maximize profits.
* To ensure the staff employed at the store carry out duties effectively and in accordance with the job profile and company policy and procedures.
Responsibilities:
* Customer Relations / Selling Skills: Promotes a professional and quality level of customer service to existing and new customers; assesses and satisfies customers' needs and queries/problems; identifies and maximizes selling opportunities; ensures staff give the required level of customer service; actively achieves Company KPIs.
* Commercial and Business Acumen: Proactively seeks opportunities for increased business; awareness of competition; supports new directions and initiatives; creative presentation ability of company products.
* Leadership / Taking Responsibility: Accountable for the day-to-day running of the store and management of staff; ensures full adherence to company policy and procedures in all areas including customer relations, housekeeping, merchandising and display, security of premises, cash and stock, and administration; leads by example; uses authority when necessary.
* Legislation: Ensures the correct implementation of any legislation affecting the business (health and safety, licensing, trading standards).
* Organisation and Planning: Plans, prioritises and organises work to optimize the use of resources and meet deadlines; schedules events/tasks and delegates effectively to staff; plans and introduces contingencies as required.
* Maximises Resources: Operates store in accordance with agreed targets and budgets in relation to sales, stock loss, stock levels, man hours, and operating costs.
* Quality Emphasis: Committed to setting and maintaining high store and personal standards, with excellent merchandising skills.
* Motivating Others: Encourages team effort, builds cohesion, and maintains motivation.
* Staff Training and Development: Understands and delivers training and development needs of team members; gains willing cooperation; gives regular feedback to team; appraises performance; encourages open communication and is constructive when confronting individuals.
* Effective Administration: Accurately adheres to company administration systems regarding cash, stock, payroll, and marketing; adopts a systematic and organized approach; checks standards of accuracy; follows written and verbal instructions to company standards and is accountable for all communication within the store.
* Problem Solving: Anticipates and identifies problems; uses analytical and investigative skills in problem solving and proposes solutions/evaluates alternatives; takes action to resolve problems in accordance with company needs.
* Any other duties relevant and related to the post.
Qualifications:
* Good standard of education to include 5 GCSEs with English Language and Maths or equivalent (Grade C or above).
* OR 1 year previous supervisory or management experience in a retail or customer-focused environment.
* Must be committed to successfully completing WSET Level 3 Award in Wines and Spirits.
* WSET Level 2 Award in Wines and Spirits.
* NVQ Level 3 or equivalent qualification that relates to the retail industry.
Skills and Experience:
* Minimum of 1 year experience in a customer-focused environment.
* Excellent standard of dress and appearance.
* Communication skills – A proven ability to communicate effectively and professionally at all levels, both internally and externally; appreciates the target audience, selects appropriate style and content, and demonstrates good written, verbal, and listening skills.
* Customer focused - maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer’s expectations by delivering a high-quality service.
* Personal drive and a pleasant, positive, and enthusiastic ‘can-do’ attitude, demonstrating an appropriate level of motivation.
* A good team player with the ability to lead and work in a team environment.
* A valid driving license plus access to a car.
* Interest and/or knowledge of wine.
Main Points of Contact:
* Customers
* Marketing / Payroll / Stock / Cash Departments
* Distribution / Maintenance Personnel
Other Relevant Information:
* Must be age 18 or over.
* Flexible approach to the needs of the business essential – must be able to work: A full shift on a Friday and Saturday, one of which must be to close of business; A minimum of 2 evenings per week, inclusive of a Friday or Saturday (and not including Sundays) to close of business; You are not assigned to a particular store and may be required to work in or transfer to another store within a reasonable travelling distance.
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