Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust
This is an excellent opportunity to join our Children and Young People's Service in North Cumbria, which aims to provide a high-quality patient-focused service.
We are looking to recruit 2 competent and professional Medical Secretaries, 1 to be based at the Carleton Clinic, Carlisle and 1 in our Lillyhall, Workington office or Carleton Clinic. The team comprises Medical Secretaries, Administration Officers, Clinical staff including Psychiatrists, Psychologists, Nurses, and Allied Health professionals. This role is crucial to the efficient day-to-day delivery of the service.
Candidates are required to meet the mobility requirements for this post as travelling between sites in North and West Cumbria may be required.
Main Duties of the Job
The main duties are to provide a high-quality secretarial service to our Doctors and Clinicians. This will include setting up clinics, typing up reports and letters, sending out appointments, keeping patient details up to date using the RiO system, liaising with families and professionals. There is a requirement to monitor consultant caseloads, take minutes, set up meetings, manage diaries, and book clinic and meeting rooms as necessary.
This is a senior role within the administration team, and the post holder would be required to assist the Administration Manager and the Administrative Team Leads with the day-to-day management of workflow within the service, to support and train administrative colleagues as required.
About Us
We aim to attract and retain a diverse, talented, and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return, we can offer a dynamic working environment in which to build a career.
Job Responsibilities
Please refer to the attached Medical Secretary job description. The ideal candidate should have excellent communication, customer service, and organisational skills, as well as a working knowledge of office procedures including IT skills.
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria, you may not be shortlisted.
Full-time, 37.5hrs per week Monday to Friday and part-time hours will be considered for these positions.
We welcome your application.
Person Specification
Education and Qualification
* General level of education to O-Level/GCSE or equivalent with a minimum of level C in Maths and English
* RSA Level III/ OCR 3 in word processing with knowledge acquired through further experience
* NVQ 3 in Business and Administration
* NVQ Level 3 in Customer Care or equivalent
Knowledge and Experience
* Good understanding of Microsoft Office applications, particularly Outlook, Word, and Excel
* Good working knowledge of office procedures
* Previous secretary/clerical experience
* Knowledge and understanding of relevant medical terminology
* Effective minute-taking skills
* Ability to uphold confidentiality at all times
* Experience of working in an NHS environment
* Electronic diary management experience
* Working knowledge of CPA, Mental Health Act, and Safeguarding documentation and procedures
Skills and Competencies
* Excellent organisational and problem-solving skills
* Excellent communication and interpersonal skills both verbal and written
* Ability to prioritise own work in order to meet deadlines and work under pressure with minimum supervision
* Ability to be pro-active, forward plan and deal with conflicting situations
* Ability to maintain and update Patient Information Systems e.g. RiO
Personal Characteristics
* Self-motivated and able to work both independently and as part of a team
* Ability to build positive working relationships with internal and external colleagues
Additional Requirements
* Able to meet the mobility requirements of the post
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Address
Carleton Clinic
Fairfield Centre, Cumwhinton Drive, Carlisle CA1 3SX
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