At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy.
Role
* Primary contact for customer
* Accountable for speed of issue resolution
Job Description/Responsibilities
* Implements and leads the Contract planning process, its implementation and sustainment, responsible to achieve the stated KPI (availability, cycle time, energy consumption, quality, resin usage)
* Work with key cross-functional teams throughout the Organization with the goal of maintaining the Contract commitments on a continuous basis
* Project Manages all activities and services provided within the Contract, ensuring they are done on time, based on a predefined timetable, in an efficient way
* Ensures all services included in the Contract are well defined, properly documented (in the proper Husky systems), and properly scheduled
* Manages customer expectations to ensure complete alignment with the Contract objectives and goals
* Plan and schedule Contract timelines and milestones using the appropriate tools. Responsible for the milestones and deliverables.
* Develop and deliver progress reports, presentations and other Contract documentation, internally and to the customer.
* Coordinate all activities related to the Contract implementation and ongoing activities.
* Focus should be in the involvement and awareness of the daily activities and issues related to the Contract. Key contact, both internally and customer.
* Ensure customer is satisfied with contract
* Manage and lead weekly call with customer
* Escalate issues when required
* Builds relationship with customers
* Schedule upcoming work with Field Service teams
Qualifications
* Familiar with preform or plastics manufacturing environment. Understands plants KPI.
* Project Management experience
* Mechanical or electrical engineering or equivalent experience
* A minimum of 5 years’ work experience gained in a similar work environment.
* Knowledge of injection molding machinery and related mechanical, hydraulic, and electronic technologies considered an asset
* Customer-focused attitude
* Excellent communication and coordination skills
* Strong organizational and project management skills
* Strong negotiation, facilitation, conflict management skills and the ability to professionally interact with team members
* Experience or knowledge of CRM, ERP, CPQ systems
* Sales attitude and capacity to judge business requirements
* Good knowledge of all MS Office applications.
* Logical thinking capabilities and continuous improvement attitude
Husky TechnologiesTM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace.
No agency or telephone inquiries please.
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