Overview
Under the direction of the Floor Operations Shift Managers, this position is responsible for supervising the activities of Slot Attendants. The Floor Operations Supervisor provides strong leadership, maintaining a high-performing, well-balanced team that delivers a high-level of guest service that is essential to the Floor Operations department.
Responsibilities
* Monitors floor zones, ensuring Slot Attendants respond to flashing lights and guest assistance calls while maintaining a safe and clean environment for guests.
* Handles multiple bill/ticket disputes, minor guest service issues, and 1186 procedures.
* Assists Slot Attendants in paper and bill jams when needed.
* Handles cashier cage issues including partial tickets, non-existent tickets, machine ticket verification, and entries onto log sheet at main cage.
* Oversees the processing of jackpots, ensuring accuracy and completion of appropriate tax forms, W-9s, and slot paperwork when necessary.
* Processes transactions requiring overrides.
* Monitors Team Members on floor ensuring meal books are properly filled out, CDS cards are being used properly, and all other policies are procedures are being followed.
* Identifies service breakdowns on casino floor and communicates issues to appropriate person/department.
* Handles unclaimed casino guest credits and money, following established procedures.
* Ensures that a first-class exemplary level of guest service is provided to slot guests and is maintained throughout the shift.
* Verifies payouts and hand-pays over a specified level as needed. Contacts and notifies the appropriate management for verification.
* Completes minor machine repairs and reports more complex machine problems to the slots technical staff as needed.
* Trains, mentors, develops, coaches, resolves problems, provides open communication vehicles, and recommends disciplinary actions as appropriate.
* Builds a work environment that promotes teamwork, partnership, recognition, mutual respect, collaboration, performance feedback/management, and Team Member satisfaction while role modeling the company values, behaviors, and culture of One.Team.Chumash.
* Performs other duties as assigned.
Qualifications
* High School diploma or GED certificate.
* Bachelor’s Degree in Business, Marketing, or equivalent work experience.
* Two years slot experience or equivalent casino experience preferred.
* One year of supervisory experience preferred.
* Intermediate computer proficiency utilizing Microsoft applications, email, and internet.
* Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
* Must be 21 years of age or older.
* Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
* Must also apply for, receive, and maintain a Tribal Key License through the State of CA Gambling Control Commission.
* Native American hiring preference applies.
* Decision Making: Drawing correct and realistic conclusions and making timely decisions based on available information.
* Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
* Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
* Oral Communication: Shaping and expressing ideas and information in an effective manner.
* Written Communication: Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.
Location
3400 Highway 246
Minimum Pay Rate
$61,104 annually
Maximum Pay Rate
$76,379 annually #J-18808-Ljbffr