Job ref: RF-2501-30 Location: Belfast - Annon House Quantity of Posts Available: 1 Salary: £27,000 per annum We are seeking an Operations Support Administrator to join our Operations Team based at Montgomery Rd, Castlereagh, Belfast. Reporting to the Support Lead under Head of Support Services, you will assist in the smooth day to day running of TimeGate Time Attendance Software and Utrac Software, including processing new starts and leavers for the North and South. Helping Manage the TG Engagement Module. Run, collate, and report on payrolls weekly and monthly, you will also be responsible for the day-to-day management of the Call Monitor System. What will make you perfect for the job? You will be an experienced Operation Support with exceptional communication skills and strong competence using Microsoft Office and Teams. You will be organised, hardworking and have a passion for the role that you do. An exceptional team player with a can-do attitude who is willing to learn new tasks and be open to change. Working Pattern: 37.5 hours per week Monday to Friday May be asked to work evenings/weekends on occasion, to suit the needs of the business. Rewards: 25 days' paid holidays, plus 8 statutory bank holidays Life Assurance scheme Company Pension (Salary Exchange option) Enhanced Maternity/Paternity/Adoption pay scheme Employee Assistance Program to support your health & wellbeing Pension Scheme Consultancy & advice Financial Education/Financial wellbeing advisory service Career Development Opportunities Company Events, Employee Referral Scheme, plus much more The Role: Key duties and responsibilities will include but are not restricted to: Day to Day managing on TimeGate System and Utrac Inputting starters and leavers to TimeGate System Liaise with Managers on arbitrations and failed duties Maintain arbitrations and failed duties in TimeGate, help site Managers when required Maintain a clear Call Monitor System, communicating with employees. Maintain Group Teams Channels and chats. Responding to all correspondence from Managers regarding changes to TimeGate and Utrac Run and analyse reports for payroll each week Manage all change of details and schedules to TimeGate System Maintain TG Engagement Portal in all aspects The Person: Good knowledge of excel, pulling together excel information is essential Knowledge of creating formulas, pivot tables is essential Good knowledge of holiday rules for UK and ROI an advantage Payroll administration an advantage Multi-site contract management an advantage Experience in dealing with email queries, telephone queries and Microsoft Teams an advantage Good communication and telephone manner a must Willingness to work in a fast-paced environment Working knowledge on TimeGate and Utrac would be advantageous Own transport to and from work would be beneficial The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE NorthernIreland To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below. Closing date: Fri 31 January 2025