A challenging but rewarding role within a friendly and welcoming team.
We have various hours available between 08:00am and 18:30pm, Monday to Friday.
Interviews are planned for 16th October 2024.
Main duties of the job
To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
To ensure administrative and clerical duties within the Practice are carried out within the guidelines and policies.
To project a positive, friendly and professional image to patients, visitors and colleagues at all times.
About us
Flansham Park Health Centre is a training Practice with 5 dedicated GP Partners and 4 Salaried GP's supported by a team of highly professional clinical and non-clinical staff to provide the highest possible standard of care to over 13,200 patients.
Applicants who are patients of Flansham Park Health Centre:
Flansham Park Health Centre considers that employing staff who are patients of the practice has significant disadvantages both to the patient and to the practice. Please note therefore that if your application is successful, you will be required to register elsewhere.
Job responsibilities
The following are the core responsibilities for this role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
* Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
* Deal with general enquiries, make appointments and book patients in as arrived.
* Ensure those patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
* Ensure that all new patients (temporary / INT or permanent) are aware of Practice arrangements and requirements and registration procedures are completed accurately.
* Process home visits in accordance with Practice policy, ensuring to accurately record all relevant details and referring to the duty clinician accordingly.
* Receive and make telephone calls as required, ensuring accuracy of detail and prompt appropriate delivery of messages.
* Enter patient information on to the computer as required, ensuring accuracy and adherence to data protection legislation.
* Support the prescription team with repeat prescriptions in accordance with Practice policy.
* Advise patients of relevant charges for private services, ensuring pre-payment is made, receipts issued and paperwork completed for financial auditing.
* Ensure paper records are kept in good repair, with all necessary information up to date and clearly visible.
* Ensure electronic records are up to date and accurate.
* Open up the premises when required, de-activating the alarm and preparing the premises to receive patients.
* Lock up the premises when required, ensuring that the building is totally secure, internal lights are all off and the alarm activated.
* Ensure building security at all times, keeping staff access points locked between 8:30 close of business and closing windows if last to leave the office at the end of the working day.
* Any other reasonable task allocated by a member of the Management team.
Person Specification
Qualifications
* GCSE English (C or above) and at least three others
* Educated to A-level / equivalent or higher, with relevant experience
Experience
* Experience of working with the general public
* Experience of administrative duties
* Experience of working in a health care setting
Knowledge and Skills
* Excellent communication skills (written and oral)
* Clear, polite telephone manner
* Competent in the use of Office and Outlook
* Effective time management (Planning & Organising)
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Problem solving & analytical skills
* Ability to follow policy and procedure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experience Up to £12.05 per hour
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