Over a month ago - Aberdeen City and Aberdeenshire, Scotland
Closing Date: 07/05/2017
Department: Terminal Operations
Role Overview
Playing a key role in the delivery of exceptional customer service at all times, the Airport Ambassador will positively manage customer expectations, co-ordinate passenger flow management in various areas of the terminal and provide information and assistance to customers and passengers.
Principal Accountabilities
1. Check-in passenger queue management and flow control.
2. Arriving passenger management.
3. Security: General preparation of passengers prior to entering the Security Area.
4. Handle varied passenger queries and assist with general way finding.
5. Communicate and report to the Terminal Team any operational issues or events, failed service levels or inadequate provision of flight information.
6. Assist, as directed, during any periods of irregularity.
7. General vigilance around the Terminal building.
Qualifications and Experience
1. Previous experience of working in a dynamic customer service environment, with experience of handling challenging customer situations is preferable.
2. Excellent communication and interpersonal skills are essential with the ability to deliver information quickly and accurately.
3. Excellent organisational skills are essential.
4. Confident in engaging people face to face, sometimes in pressurised situations, while maintaining high levels of customer service.
5. Knowledge of a second language is desirable.
6. Ability to work as part of a team or on own initiative as the situation requires is essential.
7. Good geographical and local knowledge is preferred.
8. Computer literate (Microsoft Office Applications).
Framework and Boundaries
This role plays a key part in the efficient delivery of the terminal operation and in maintaining a positive image for Aberdeen International Airport. Working with and communicating with the Terminal Team, stakeholders and business partners across the terminal.
Contact: 0141 842 7646 between 9am and 5pm or email: agsrecruitment@glasgowairport.com.
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