Does driving innovation and enriching our human experience through technology make you tick? At Re-Leased our vision is to shape the future of Commercial Real Estate and drive better outcomes for people, property and planet. Role Summary: Provide exceptional IT support to our global internal teams, addressing technical challenges both remotely and in person, with a particular focus on local hardware support. Key responsibilities include: Managing and resolving ICT support tickets in a timely and professional manner. Coordinating ICT onboarding and off-boarding processes for employees. Procuring hardware, maintaining accurate asset inventories, and ensuring efficient asset lifecycle management. Diagnosing and resolving hardware issues, as well as performing routine maintenance for the local hardware fleet. Collaborating with the IT team on strategic projects and contributing to ongoing process improvements. Core Result Areas: ICT Support and Helpdesk: Day to day management of helpdesk tickets - responsible for recording, managing, diagnosing, and resolving, and where appropriate escalating, incidents and support tickets in our helpdesk system. Supporting our internal team by resolving their IT challenges remotely and in person. Working with our international team, and when required, our global ICT Providers to arrange and provide support to our team globally. Respond to inquiries about software and hardware problems Onboarding and Off-boarding: Setting up systems and hardware Providing an IT induction to all new starters (either in person or remotely) Arranging the return of hardware Follow processes for off-boarding of systems. Hardware and Maintenance: Proficiently installing, configuring, troubleshooting and maintaining hardware, operating systems, system software and management tools. Ordering hardware Maintaining asset lists Collaboration: Work collaboratively as part of an Agile team. Communicate effectively with both technical and business stakeholders. Capabilities & Experience Technical: We’re looking for an ICT Support Engineer Level 2, with previous Helpdesk and Support Experience in a similar role. Ideally we are looking for someone who has; Experience with trouble shooting a range of hardware. Previous Microsoft 365 Administration Experience. Experience supporting a range of cloud-based services. Good understanding of network concepts and protocols. Advantageous – Apple and IOS experience Personal Attributes: A flexible, can-do attitude and excellent problem-solving skills. Drive- Our best people are passionate about our purpose. They compete to win, take action and move at pace. Resilience- Growing through adversity is what drives us. The hard work and grit is what binds us. Our best people fail fast, embrace change and learn from their mistakes. Self-Awareness- On a quest to develop, our best people are coachable and open to feedback. They lead with empathy, and influence a great culture for our team and customers. Insight- Our best people are constantly discovering, reflecting and have a business owner mindset. They have customer and market understanding and drive a culture of growth and learning. Our culture is very important to us too, and we strongly believe in living out our core values: People First: One team globally; our people and customers always come first. Find a Way: Like a river, we find a way around all obstacles Win or Learn: Our journey for improvement never ends; enjoy the ride Why Join Re-Leased? This is an exciting opportunity to grow your career with a successful, growing, global Saas business where we encourage thought diversity and driving new ideas. We offer a genuine opportunity to enjoy a fast paced, challenging and rewarding environment and the chance to become part of an award winning team. In addition to other benefits, all our employees will get an Individual Health Insurance Policy. To express an interest please submit your details and tell us your story.